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Updated: 12th July 2018 15:04

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C-Train service restored but commuters complain of hour-long waits for shuttles after truck hit train

C-Train service has resumed fully in southeast Calgary but some commuters are seething after the collision of a truck and train shut down the Red Line for hours, with complaints that shuttle service took far too long.

Red Line reopened following accident in southeast

A truck was sent careening into the wall of a local business after it was struck by a C-Train Thursday. (James Young/CBC)

C-Train service has resumed fully in southeast Calgary but some commuters are seething after the collision of a truck and train shut down the Red Line for hours, with complaints that shuttle service took far too long.

Around 11:30 a.m., a black truck headed east on 36th Avenue S.E. from Macleod Trail failed to stop for a crossing train, police said. The truck was struck by a northbound C-Train, then crashed into a nearby wall.

The collision shut down the Red Line at 39th Avenue Station, so trains coming from Tuscany only ran to Erlton and trains coming from Somerset stopped at 39th Avenue Station.

Lethbridge resident Doreen Chorm, 81, said she waited more than an hour for a shuttle bus to take her and her husband to the Calgary Stampede before finally jumping into a cab with some strangers.

"We've been standing here for over an hour," Chorm said. "We don't know the city. I don't know how far it is to the Stampede Grounds and I am 81 years old. I'm not prepared to walk there. And it is a hot day."

Chorm said she was disappointed in the transit system.

"I know it's something unusual but you would think they would have something in place that we were picked up or a shuttle bus right there, getting off the train. But we don't know what's going on."

The Red Line reopened fully after 2 p.m.

Police believe the driver of the truck suffered from a medical issue. The driver was taken to hospital in stable condition.

C-Train service was shut down on both directions of the Red Line. (James Young/CBC)

The intersection at 36th Avenue S.E. and Burnsland Road S.E. was also expected to be closed until the investigation is complete.

According to the city, 14 shuttle buses were dispatched to transfer stranded commuters following the shutdown — but that may have too late to save Chorm's Stampede.

"By the time we do eventually get to the grounds, it will be time to turn around and go back home," she said.​

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