As tip amounts rise, many Canadians say they'd rather skip the tip and some restaurants agree
Some restaurants are adopting a no-tipping model where wages are higher and the bill is all-inclusive
Customers intent on leaving tips at Vancouver'sFolke restaurant tend not to get very far.
"They'll hide it under napkins or under their plate," said co-owner Pricilla Deo. "If we catch it while they're still here, we just hand it back to them and politely remind them that we're a no-tipping restaurant."
When diners do make it out the door without tips being noticed, shesays the money isused to fund staff dinners.
Folke introduced its no-tipping policy when the vegan restaurant opened in June 2022.Deo saysemployees earn well above minimum wage ($15.65 per hour in B.C.) and get full benefits. All overhead costs, including salaries, have already been factored into the menu prices, so customers simply pay the bill.
"It was really important to us to have an inclusive work environment where everyone was compensated fairly," said Deo. "It's not our customers' responsibility to pay our staff properly. It's our responsibility to make sure that our staff are taken care of."
It's a concept thatrecent polls suggestmany Canadians would like to see catch on, as inflation has led to higher menu prices (up 8.2 per cent higher in January compared to the previous year), and diners say they feelpressured to dole out bigger tips.
A newAngus Reid poll found that 59 per cent of Canadians surveyed would prefer an all-inclusive, no-tipping model where staff is paid a higher wage.
More thanthree in five Canadians also said that over the past few years, they've been asked to tip more oftenand dole out larger tips.
The poll surveyed 1,610 adults online. For comparison purposes only, a probability sample of this size would carry a margin of error of plus or minustwopercentage points, 19 times out of 20.
There's also hard evidence that Canadians are shelling out more in tips. The average gratuityjumped from 16 to 20 per cent between Jan. 1, 2019, and Jan. 1, 2023, according to technology and payment services company Square,which says it counts hundreds of thousands of Canadian businesses as clients.
What's fuellingpush for increased tips
Two big factors are driving customers to up their tips, suggests Marc Mentzer, an organizational behaviour professor at the University of Saskatchewan's Edwards School of Business.
First, he says, the pandemic has generated sympathy for the hospitality industry which suffered big losses during lockdowns.
Second, said Mentzer, the pre-programmed tip amounts on electronic credit and debit card readers may be goading some people into tipping more.
"There are percentages that are pre-programmed into the device," said Mentzer,noting it can beawkward to navigate the self-select tip option. "Even more awkward if I have to ask the server, 'How do I leave a non-standard tip?'"
Back at Folke Restaurant, customer Anshul Bhandari said he's noticed drastically higher tip-prompt amountson card readers over theyears.
"It's gone as crazy as up to 30 per centeven for take-out," he said. "It's not nice from a consumer point of view."
Bhandari applauds the transparent, no-tipping model. So does customerJason Yip.
"I would prefer knowing exactly what the bill would be at the end of the day and also knowing that the server is getting paid a fair wage," he said.
Tipping ingrained in Canadian culture
Mentzer said he takes issue with tipping in general, because a server's age, gender or race could affect how much they make in gratuities.
"It's really a weird way of compensating people," he said. "There are some serious issues of human rights."
In several countries, such as Japan and Denmark, gratuities arenot expected and the service is included in the bill.
Even so, Mentzersaid he believes tippingis here to stay in Canada, because it's ingrained in our culture.
Richard Alexander, the Atlantic vice-president of industry groupRestaurants Canada echoes that thought.He estimates no more than two per cent of restaurants in the country have adopted the no-tipping model.
"The gratuity is firmly established," he said. "What we hear from consumers isthey prefer to have the control."
At Lazy Daisy's Cafe in Toronto, customer Mike Stepko said he always leaves a tip, but wants the option to top it up when warranted.
"There are times where the service is pretty much outstanding," he said. "That's where you want to give 20 to 25 per cent. I don't think that should ever change."
Another hurdle is that many restaurants may not be ready to shift to a no-tipping model, fearful of the consequences.
Lazy Daisy's owner, Dawn Chapman, supports such amodel, but said she would only adopt it if it became the norm across Canada. That's because, in order to boost wages, Chapman estimates she would have to raise menu prices by 20 per cent.
"It's too risky," she said. "My worry is that people would come in and say I don't wanna pay $15 for a breakfast sandwich. I'm gonna go to the place where I can pay $11 and choose a 10 per centtip."
_(720p).jpg)
 OFFICIAL HD MUSIC VIDEO.jpg)
.jpg)
