WestJet cancellations continue after mechanics' strike ends, frustrating and confusing travellers

The surprise WestJet mechanics' strike has ended, but passengers are still facing cancellations and confusion this long Canada Day holiday weekend.

The Calgary-based airline said Monday the impact of the strike, which began ahead of the July 1 holiday, will continue in the coming days, meaningmore cancellations before it can fully resume operations as usual.

Krrish Shah, who was visiting Toronto with family, said he was struggling to get back home to Calgary after he was notified of a flight cancellation at 2:30 a.m.

"It's just really difficult right now," he said. "My dad has work, my mom has work, I have work starting up. It says for the next three days nothing is available and we're really trying to figure something out."

Speaking at Toronto's Pearson International Airport, Shah said he would likely have to fly back solo, separate from his family members and at increased prices, after receiving little help from the airline.

"Everyone's brains are going crazy right now.Everyone is confused."

I couldn't be more frustrated. I'm trying not to lose my cool.- Spencer Fox, WestJet passenger

The Aircraft Mechanics Fraternal Association (AMFA) decided to strike after federal Labour Minister Seamus O'Regan directed the Canada Industrial Relations Board (CIRB) to impose binding arbitration to solve outstanding collective agreement issues between WestJet and the union on Thursday.

The board still allowed for a strike.

WestJet saidit had cancelled 1,078 flights across Canada as of 11 a.m. ET Monday, including 292 on Mondayand 27 on Tuesday, affecting more than 100,000 passengers.

WATCH | WestJet customers warned to expect more disruptions this week:

Travel disruptions continue after WestJet strike ends

2 months ago

Duration 2:04

A strike by WestJet mechanics has ended and staff are back to work, but travellers are still scrambling to find alternative arrangements as the airline works to get its operations back to normal.

The airline hasparked 130 of its 180 planes since the strike began Friday.

"We are grateful to be recovering our operation; however, we fully recognize the continued impact on our guests and sincerely appreciate their patience and understanding," Diederik Pen, president of WestJet Airlines and group chief operating officer, said in a statement.

"Across our airline, our teams are working around the clock to safely bring the 130 aircraft parked across Canada back to the skies, as efficiently as possible."

Its planes are parked at 13 airports across Canada, Eight of them don'thave crew bases,meaning workersneed to be transported to the planes. Parked planes will also require maintenance and safety checks before returning to service.

The airline advises passengers to check the status of their flights before leaving to the airportand pull upWestJet's Guest Updates page online for more information.

'We do regret the disruption,' union says

Celina Marcellus paid for a separate flight from a different airline after her WestJetjourney from Edmonton to her home in Kelowna, B.C., was cancelled.

She said flight pricesto Kelownafrom Edmonton International Airportskyrocketed following the cancellation, so she ended up booking a flight to Abbotsford, B.C., and arranging for a ride to Kelowna so she could get to work on Tuesday.

• Were you affected by WestJet flight delays this weekend? Let us know what happened in an email to ask@cbc.ca.

"Needless to say, I'm quite upset," Marcellus said, adding she was still unclear about whether she would receive a refund.

"The website wasn't working and the phones weren't working, so overall I'm quite frustrated and I don't know what's going to happen."

Spencer Fox, who travelled from Ohio to visit Whistler, B.C., said he had to spend an extra $700 to cover more food, transportation and accommodationsafter his flight home from Vancouver was cancelled. Adding to his frustration, he saidhe couldn't get through to WestJet customer service.

He said although he enjoyed his time in Canada, this was "probably the worst travel experience I've ever had."

"I couldn't be more frustrated. I'm trying not to lose my cool," he said.

The AMFAsaid the deal reached Sunday providessubstantial improvements, including better benefitsand an immediate 15.5 per cent wage increase, followed by an increase of 3.25 per cent next year and 2.5 per cent each year for the final three years of the five-year term.

"We believe this outcome would not have been possible without the strike, but we do regret the disruption and inconvenience it has caused the travelling public over the Canada Day holiday period," the union said in a statement on its website.

"The timing was coincidental as the negotiation process did not follow a predictable timeline. We are pleased the strike lasted only 48 hours and that service can now return to normal."