Ferry passengers stranded for hours overnight after electrical failure stalls sailing

It was a long nightfor 569passengers and the crew of theCoastal Renaissance ferry, which ended up stranded for hours after engine trouble stalled a sailing from Nanaimo to Tsawwassenon Sunday.

Frustrated ferry-goers tweeted in fury assome waited on board in their vehicles for more than five hoursjust to get back to the terminal at Duke Point, from where they'd departedon the 8:15 p.m. PT sailing, only to wait in line again for a refund.

A BCFerries spokesperson said that the ship experienced a mechanical failuredue to an electrical issueand was forced to anchor off JackPoint, close to Duke Point,around 8:30 p.m. PT.

Matt Prunty says there was trouble within five minutes of sailing when the engine seemed to go silent. Then the massive anchors dropped.

"It was very loud we didn't know what the noise was. We hadn't heard an anchor drop on a ferry before. It shakes the whole boat," said Prunty.

He said an onboard announcement by the chief steward explained that a breaker had blown, affecting the ship's propulsion system.The crew attemptedto fix the problem but eventually a tugboat arrived to tow the ferry back to the terminal, more than four hours after it had left.

But the journey wasn't over yet.

Passengers told CBC that once they docked, vehicles began unloading at 2 a.m.and were asked to line up at the terminal'skiosks to wait for refunds.

At the same time, people were scrambling to get aspot on the earliest ferry they could on Monday and many simply turned around to wait in line for the 5:15 a.m. sailing.

Vancouver actor Carlo Fortin was one of the passengers stuck on board who posted updates on the frustrating journey.

He said he didn't leave the terminal until 3:05 a.m. PT Monday almost seven hours after the ferry was scheduled to leave.

BCFerries spokesperson Astrid Chang apologized to the hundreds of passengers who she says were all refunded for the ordeal. She says passengers were given free food on the ship.

"Mechanical issues happen from time to time. I want to thank our crews for how they managed the evolving situation, especially so late at night. But we doapologize to our passengers who were inconvenienced," said Chang.

Fortin tweeted that he was unaware of any complimentary food on board.

Others said they avoided going on deck, given COVID-19 concerns.

Prunty and his partner, Lindsey, had the added stress of caring for an infant in their car, but he said their 5-week-old son Lennoxstayedcalm throughout.

"He ended up sleeping through the whole thing. Wewere probably more stressed about the whole thing than he was," said Prunty.

He said he hopes next time ferry staffcan deal with refunds while people are trapped for hours, instead of lining them up after a sleepless night in cars.

Roman Licko, from Whistler, B.C.,said he got several texts from his son Stefan overnight detailing his hours-long attempt to try get to the mainland for a visit.

He finally learned that Stefan, who lives in the Nanaimo area,was on the sailing at 7:45 a.m. 14 hours after he'd begun his journey, including his initial waitat the terminal.

"What a circus. I'munbelievably frustrated that they put those poor kids through this," Licko said.

"Just a tiny bit of customer service and a little bit of thinking is all that's required here to manage this in a much better way."