'So human': B.C. health officer praised for her compassion after tearing up during COVID-19 briefing

Dr. Bonnie Henry officially has her own fan club.

B.C.'s provincial health officer has received an outpouring of support online including a Twitter account dubbed the Dr. Bonnie Henry Fan Club after fighting back tearsat a Saturday press conference, when she announced sixnew COVID-19 cases and an outbreak at a North Vancouver care centre.

"It's a very difficult time," she admitted to reporters. "I'm feeling for the families and the people that are dealing with this right now."

The moment was a rare and startlingglimpse of humanity in a global health crisis that has drummed with sterilized refrains: Wash your hands. Don't touch your face. Stay home if you're sick.

Dr. Henry has largely stuck to those messages as the public face of B.C.'s responseto the novel coronavirus outbreak, offering daily updatesin a soothing, measured voice.

But on Saturday morning, that composure wavered. Henry paused for more than 20 seconds and became visibly emotional after she asked the public to consider holding virtual gatherings, particularly eventswith elderly people.

WATCH: Dr. Bonnie Henry fights back tears during a COVID-19 media update

B.C. health officer fights back tears amid latest COVID-19 infections

4 years ago

Duration 2:11

Dr. Bonnie Henry is concerned for families and health workers affected by the coronavirus.

When asked shortly after about her response, Henry admitted the growing outbreak had taken a toll.

"I think this is something that I'm very concerned about," she said, noting she had previously experienced the SARS, Ebola and H1N1 pandemics.

"I just know how stressful it is for our healthcare system, for my colleagues, and for the families that are dealing with this."

Many saw Henry's candour and empathy as a sign of leadership.

'I'm not sure my mind really goes off it'

When CBC News repeated those messages of support to Henryon Sunday, she joked that it would make her cry again.

"It actually makes me feel really happy," she said by phone from her home in Victoria. "It's very heartening and I'm very grateful."

Henry said she stays off Twitteras she's accustomed to receiving angry letters.

The outbreak has become a bigpart of her life, she said, but Henrytries to maintain work-life balanceby going for runs and practising yoga.

Still, she admitted, "I'm not sure my mind really goes off it at this point."

Henry was appointed B.C.'s provincial health officer in February 2018. Before that, she completedstints as a medical director for the B.C. Centre for Disease Control and as amedical officer for Toronto Public Health, where she led the operational response to the SARSoutbreak.

She's also worked abroad, helping efforts to eradicate polio in Pakistan and combatthe Ebola outbreak in Uganda.

B.C. Health Minister Adrian Dix said Henry is uniquely qualified to handle the outbreak, with theability to convey complicated health information in a clear way that doesn't talk down to people.

"She feels it. She doesn't just think it," he said. "I think that just reflects the kind of person she is. I can't tell you the high regard I hold her in."

'You're being put on the spot every minute'

Henry's response also highlightsthe physical and emotional tolls of public health work in times of crisis, said JoshGreenberg, a professor of communicationat Carleton University who studies public health responses in the media.

"Her composure and demonstration of empathy was remarkable," he wrote in an email.

"What we saw here is someone who genuinely feels for the patients and public she serves. It was a masterclass in how to communicate compassion because it appeared so natural and so human."

John Blatherwick, who served as the chief medical health officer for Vancouver Coastal Health for 23 years, said he has seenthe demands of the job evolve over time from when he managed Vancouver's response to SARSin 2003.

"It's a 24/7 thing for a person like Bonnie and the rest of her team," said Blatherwick, who retired in 2007.

"You're under pressure to give answers immediately. You're being put on the spot every minute of every day."

How do public health officials maintain their own lives during outbreaks? "You don't have a personal life," Blatherwick said.

But amidst the uncertainty of a growing outbreak, Henry tries to appreciate the fleeting moments of calm.

"I'm looking out my window right now and I have beautiful pink cherry blossoms on the tree," she said.

"So I try to make sure that I take that time to just breathe."