Canada Post parcel delays driving shoppers offline and back into stores, survey suggests

Many consumers will be going offline and heading into stores this holiday seasonbecause of Canada Post'sbacklog of sixmillion packages, retail analysts predictin light of a recent survey.

The study shows onein fourCanadians are cutting back on online shopping because of concerns over potential delivery disruptions.

"We don't have a benchmark to compare for other years because we haven't had any postal strikes, but that's quite a few shoppers who are saying they're shopping [online] less," saidDavid IanGray, a retail consultant withDIG360.

The survey of 1,500 Canadians wasconducted by DIG360and research marketing firm Leger in Quebec right after Black Friday.Graysays Black Friday statistics are the best indicator for holiday shopping habits.

The survey found 27 per cent of adultCanadians reported they reduced spending online as a result of the revolving Canada Post strikes. That figure increased to 37 per cent for those under the age of 35, who the report describes as "more avid holiday shoppers online and offline."

Graysuspects shoppers will be heading into stores instead.

"Inthe next few weeks we may see more people going into stores to shop because it will suddenly be more reliable and in some ways more convenient," he said.

Deliveries 'hampered and unpredictable'

Canada Post has warnedconsumers it may not get parcels delivered on time because of existing backlogs following six weeks of rotating strikes, and potential severe winter weather.

"Delivery will be hampered and unpredictable through January," said a Canada Post spokesperson in an email.

Regular mail such as holiday letters and cards should move through the system faster.

• Postal workers delivering parcels sevendays a week ahead of Christmas, union says

Canada Post says it has hired 4,000 additional season employees andadded nearly 2,000 more vehicles in an effort to speed up deliveries.

'Offline shopping'

U.S. department storeMarshalls, which has 61 stores in Canada,including branches of Winners and HomeSense, has poked fun at shopping on the internet by releasing a holiday-season campaign telling people about the benefits of "offline shopping."

In a series of advertisements, the company advertised its "instant add-to-cart technology,""immediate multi-sensory feedback to discover the perfect gift,"and no shipping cost.