Online registration for evacuees aims to reduce costs, wait times for emergency support

Emergency Management B.C. is testing a digital registration system for emergency support services that could reduce costs and save time for evacuees of wildfires and floods.

Traditionally, people displaceddue to disasters haveregistered for services like food andaccommodationat emergency reception centres using a paper-based system.

In an effort to make the process more efficient,Emergency Management B.C. has developed an online system it's testing with local governments inPrince George, Kamloops, the Regional District of Central Okanagan and the T'Kemloops First Nation.

The new system will permit evacuees to complete anonline registration in a few minutes, either in person at a reception centre or on their own through a digital device.

Noticeable improvements

Last week, Prince George tested the system usingmore than 250 staff and volunteers .

The city says it welcomed 14,000 wildfire evacuees over the past two summers, each of whom may have had to wait in line for hours to sign up for support services.

"When you're dealing with thousands of evacuees the paper based system is quickly limited," said Adam Davey, manager of emergency programs for Prince George, located in B.C.'s central Interior.

Last year, it tooktwo staffers an average of 80 minutes to register one file,Davey said,but the digital registrationtook one staffer only 15 to 20 minutes.

"I think we're very pleased with the initial findings," said Davey. "Very easy to use, very easy to teach."

"I think the main benefit looking down the road is that evacuees will have the ability to register online, so on their own. So they'll be able to self-register from their location, or perhaps a smartphone or a tablet prior to even coming to the reception centre," said Davey.

The city says even greater time savings will be realized when registrations arerenewed because evacuees' personal information will be saved and easily accessed.

The fourcommunities will pass along their findings before officials decide whether to roll it out province-wide.

With files from Daybreak North