Over 100 insurance brokers investigated for bridge toll avoidance scheme

The Insurance Council of B.C. says at least three brokers have been penalized for helping drivers avoid paying bills for bridge tolls by entering fake payment receipt numbers into the Autoplan system andthe organization says more than100 could be affected by the time itsongoing investigation ends.

In 2015, ICBC launched aninquiry after it discovered the false receipt numbers.

Followingan18-month investigation, the corporation said it had a list of fake receipts, allaccompanied by the name of the broker that authorized the transaction.

The insurance council, whichregulates brokers in B.C., says it has been working to ferret out those licensees and names three who have been disciplined.

Edmund George and JacquelineBabcockhave each been fined $5,000 for entering false information into the system 84 times between January 2014 and June 2015.

InBabcock'scase, the disciplinary order says less than eight of 50 debts authorized by the broker were paid within five days. The rest were either never paidor cleared weeks later.

Kanesaratna Lyer has been suspended for six months. A disciplinary ruling from the insurance council said he skipped paying his Port Mann bridge toll to renew his own car insurance in 2015.

He later paid the billbut was suspended for breaching his responsibility toICBCfor his own "personal benefit or convenience."

There will be more than those three named, saidGerald Matier, executive director oftheInsurance Council of B.C..

"There are a number of decisions where a tentative decision has been made, but the individual's time to request a hearing has not expired," he said.

Matierestimated there were around 100 peopleunder investigation.

A spokesperson for the corporation confirmed that 27 broker offices were also fined and had theirAutoplanAgency Agreements temporarily suspended as a result of the ICBC investigation.

In B.C., drivers who have unpaid tolls on the Port Mann or Golden Ears Bridges can't renew their licenses or car insurance until they pay up.

ICBC puts a "refuse-to-issue" hold on drivers' files, if their bills are more than 90 days overdue. To override the restriction, drivers have to pay the outstanding toll and give their official receipt number to an insurance broker, who punches it into the Autoplan system.

Valid receipts contain a combination of numbers and letters.

"Brokers are given the capability to bypass a refuse-to-issue hold for legitimate reasons primarily for when proof of payment is presented but also so they can carry out transactions which do not have an insurance component, such as vehicle registration or transfer of ownership," said ICBC in a statement.

"However, in the instances which led to these sanctions, brokers were bypassing a refuse-to-issue hold when they should not have been. These actions were in clear violation of ICBC procedures, ICBC's Code of Ethics and the ICBC Autoplan Agency Agreement."

In May, the insurance council sent out a notice about ICBC'sinvestigation, warning brokers it"will not tolerate" the misconduct and that any broker whose name came up would be subject to an investigation.

Neither ICBC nor the council wouldconfirm how many licensees are on that list.

In 2015, the Transportation Investment Corporation the Crown corporation that manages tolls said drivers in B.C. owed about $3 million in unpaid Port Mann bridge fines.

ICBCblocked a record-breaking 25,000 people fromrenewing their licence or vehicle insurance that year over outstanding bills.