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British Columbia

LifeLabs customers can now apply for up to $150 in compensation for data breach

Canadian residentswhose personal data was compromised in a 2019 LifeLabs data breach can now apply for up to $150 in compensationfrom a multi-million dollar class action settlement approved in October.

Applications for compensation from the $9.8 million settlement are open until April 6, 2024

A dark hallway with a giant LifeLabs sign running nearly its entire length.
LifeLabs will pay up to $9.8 million in compensation to customers whose information was targeted in a 2019 cyberattack. Applications are open online until April 6. (Cole Burston/The Canadian Press)

Canadian residentswhose personal data was compromised in a 2019 LifeLabs data breach can now apply for up to $150 in compensationfrom a multi-million dollar class action settlement approved in October.

The private medical diagnostics company and its subsidiaries werethe target of a cyberattack on Dec. 17, 2019, that compromised patient data for around 15 million customers, mostly in British Columbia and Ontario.

Hackers accessed personal information, including health numbers and test results, according to the claim.

LifeLabs has denied claims of negligence brought in the class action lawsuit. The company will now pay at least $4.9 million in the negotiated settlement and up to $9.8 million depending on the number of claims made.

Anyone who was a LifeLabs customer on or before Dec. 17, 2019 and who lives in Canada as of Oct. 25, 2023can now file a claim online through the class action's website.

Applicantswill be asked for their full name, address, personal health number, phone number and an email address that can receiveInterace-transfers.

Claimants will be eligible for $50 to $150 in compensation, "from which will be deducted court-approved legal fees, disbursements and taxes," according to a statement from class administrator KPMG.

All claims must be received electronically before 5 p.m. PST on April 6, 2024. Payments will be made after that deadline, once claims have been certified, says the settlement website.

In 2020, a joint investigation by B.C. and Ontario's privacy watchdogs found LifeLabs had "failed to protect customers' personal information" in the 2019 breach.

With files from Joel Ballard