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British ColumbiaSituation Critical

Repairs to home for people with mental illness were not as expensive as Fraser Health said, FOI documents show

Nearly a dozen people atanassisted living facilityfor people with mental illnesses in B.C. say their local health authority exaggeratedthe true cost of renovations to justify closing their spaceso the building could be sold.

'I felt they took us on a ride, honestly,' says resident who feared they'd lose their home

Assisted living resident shocked to learn Fraser Health exaggerated cost of home's repairs

1 year ago
Duration 0:25
Alison Chow says she and other residents at Lina's Place in New Westminster, B.C., were upset to find out the cost of repairs that nearly cost them their home were estimated at $20,000 not $100,000 as they said Fraser Health had told them.

This story is part ofSituation Critical, a series from CBC British Columbia reporting on the barriers people in this province face in accessing timely and appropriate health care.

Nearly a dozen people atanassisted living facilityfor people with mental illnesses in B.C. say their local health authority exaggeratedthe true cost of renovations to justify closing their spaceso the building could be sold.

Residents at Lina's Place in New Westminster, B.C., said a series of emails obtained through a freedom of information (FOI) request shows the cost to repair their buildinglast year was less than $20,000 not the $100,000 they say they were originally given as the explanationfor a potential closure.

"Fraser Health kind of gaslighted[the price] to be way more than it actually is," said resident Alison Chow.

"I felt they took us on a ride, honestly."

Residents and their families received the FOI documents after a request last fall and later shared them with CBC News. The tight-knit group said the new information added anger to the unnecessary stress, anxiety and fear they felt when they thought they'd have to split up and move somewhere else this summer.

"Ithought Iwas gonna lose my family, and nobody would care," said another resident, Tim Williams.

Mould found in single bedroom, Fraser Health says

The discussions around the future of Lina's Place began after staff found mould in one of the facility's bedrooms after a resident moved out in 2020, according to the health authority.

Last July, all 11 residentsgotnotices saying the duplex would be shut down permanently in a year to deal with "unspecified" renovations. The building wouldthen be soldby B.C. Housing"based on the need for a newer building and for funding for more choices in housing programs."

Three people stand in a row at a public park: two older men with white beards on the sides and a woman with long black hair and a pink ball cap in the middle. All three are wearing sunglasses.
Lina Place residents Jeff MacPherson, Alison Chow and Tim Williams are seen in New Westminster, B.C., on Thursday. (Ben Nelms/CBC)

The plan changed after CBC News reported on residents' concernsin September.

Residents were told they would still have to move out temporarily while the home was closed for necessary repairs, but they would eventually be allowed to move back if they chose.

After the back-and-forth, residents' families filed the FOI requests for an engineering report they say Fraser Health had referenced in its explanations.

The familiessaid they understood thereport estimated it would cost $100,000 to repair moisture and mould issues.

The paper trail they received from the FOIstold a different story.

Subject line changes to discuss closure

A report in December 2021 saidthe building needed just under $20,000 in repairs $5,900 to address rotin the building's exterior and just over $13,000 to repair the roof.

Fraser Health and B.C. Housing started discussing whether to rezone Lina's Place to accommodate a higher density of residents in March 2022, an emailshowed. The subject line in theemails changed and started mentioning a "closure" that May afterstaff learnedthey could not add any more than three beds to the existing facility.

Staff started working on a plan to inform residents in June.

A screenshot from an email with the subject line,
A screenshot from an email shows a representative from B.C. Housing informing Fraser Health that staff cannot add more beds to Lina's Place because the property is not zoned appropriately. (Supplied by residents)
A screenshot from an email shows a subject line that says,
An email from a freedom of information request shows staff at Fraser Health beginning to discuss Lina's Place closure in March 2022. (Supplied by residents)

"[It feels] very, very deceptive,"said resident Jeff MacPherson.

"I think they wanted to shut it down so they could make some money and split it with B.C. Housing. They would sell the house itself and the property becauseI'm sure it's worth a couple of dollars."

The 21-year-old structure has more than quadrupled in value since it was purchased in 2002, according to B.C. Assessment records. Taken together, the two sides of the duplex have beenassessed at about $2.6 million.

A subsequent comprehensive inspection last Novemberfound nosafety risks for residents and staff, nor any mould.

In a statement, Fraser Health said itdecided moving residents and shutting down Lina's Place "would be the best course of action" because both of their options at the time renovations or redevelopment would've required a "significant" investment.

"A subsequent, comprehensive building evaluation report revealed that while Lina's Place requires some repairs, there are no safety risks for residents and staff, and repairs will be less extensive than originally thought. As a result, residents do not have to relocate," it said in a statement.

"We know that the prospect of having to relocate to a new home caused distress for residents and their families, as well as Lina's Place staff. We regret this impact and look forward to ensuring continuity of care and services to residents at Lina's Place."

Before the decision was made to eventually reopen Lina's Place, B.C. Housing has said the proceeds fromselling the duplex would be reinvested into new services in the region.

"If this is the government's intent to try to close some of these independent homes down, these type of group homes down, in favour of some other model, then they need to be transparent about that," said Elenore Sturko, the B.C. United critic for mental health.

"To me, It's clearly misinformation. It's only through the due diligence of family members and people living in Lina's Place that they were able to get to the truth."

Mental Health and Addictions Minister Jennifer Whiteside said she would be meeting with residents to discuss the situation.

"I recognize the distress this uncertainty has caused the residents and their families," she wrote. "Throughout this process, I have become close to the clients and their families and deeply appreciate their insights and their friendship."

With files from Bethany Lindsay