Sudden closure of Surrey trampoline park bounces birthday parties elsewhere - Action News
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British Columbia

Sudden closure of Surrey trampoline park bounces birthday parties elsewhere

Children celebrating birthdays on Saturday were disappointed to find an apology note taped to locked doors at an indoor trampoline park that closed unexpectedly.

Parents say they have yet to hear from the company to be reimbursed

Hunter-Scarlett Ackermann, 3, said she was disappointed that her birthday party was cancelled at the last minute. (Zahra Premji/CBC)

Young children celebrating birthdays this weekendwere disappointed to find locked front doors at an indoor trampoline park in Surrey, B.C.

Sky Zone, a popular venue for families, closed unexpectedly on Friday. The business posted a message on its Facebookpage and website to apologize for the inconvenience.

On Saturday, parents showedup with cake and balloons for their kids' birthdays, but were forced to relocate or cancel.

"It makes me feel sad," said three-year-old Hunter-ScarlettAckermann, whose birthday was planned for Saturday.

One of many signs posted on the door of the Surrey location of SkyZone Trampoline Park on Saturday morning. (Zahra Premji/CBC)

The girl's mother,Jaclyn Ackermann, says she saved $600 over three months to host the party at the venue.

"They didn't call me to give me a warning the party was cancelled," Ackermann said, adding that the company confirmed the booking as late as Thursday.

"They haven't contacted me about reimbursement."

Sky ZoneTrampoline Park is a franchised business with more than 200 locations across North America, according to its website, and there's no indication that other locations are affected.

The Surrey location of Sky Zone closed suddenly on Friday to the disappointment of families who showed up for parties scheduled on Saturday. (Zahra Premji/CBC)

The Surrey franchiseand the company's head office didn't respond to requests for comment. A repossessioncompany posted a note on Sky Zone'sdoor explaining that the landlord terminated the lease and ordered the tenant to leave.

Other parents who paid for parties and showed up at the Surrey location on Saturday also expressed dismay that they weren'tnotified of the closure.

"You don't really expect to go to your child's birthday when they're excited and then have them heartbroken," said dad Jesse Jameson.

"It's easy enough to call us and let us know so we can make other arrangements."

With files from Zahra Premji