TransLink finds solution for passengers unable to tap at fare gates

Passengers unable to use the tap system at SkyTrain stations will be accommodated by a new solution TransLink has committed to have in place in approximately 18 months.

The workaround was approved by TransLink'sboard of directors at itsannual general meeting Thursday.

• TransLink fare gate policy tweaked to accommodate people with disabilities
• TransLink can't close gates until access issues addressed says minister

"We've spent the last few months looking at a range of options and identifying the one that works well for our customers and makes the most technical and financial sense," TransLink CEO Kevin Desmond said in a statement Thursday.

Disability and seniors' advocates had lobbied the transit authority to improve accessibility after the new tap system was found to prove impossible to use for some passengers.

The solution, TransLink said, will involve a long-range proximity sensor at a stand-alone door located at accessible entrances.

However,In the near term, TransLinksays itwill proceed with full gate closure by the end of July.

In the interim, customers unable to use tap, will be offered a number of options, including phoning in advance of their travel to arrange for assistance, and the provision of an assisted device to aid use of the tap.