Alberta flood compensation has some still angry at insurance companies

It's been two years since High River was devastated by flooding, and somein the town still have questions for the insurance industry.

Kathryn Van Berkyl says some of her neighbours got help with their flooded basements, but her claim with Intact Insurance was rejecteddespite similar policy wording.

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"I think they should be shamed," said VanBerkyl.

"I think that they've done a disservice and especially right around here, when I find 10of us that had insurance with them that weren't covered. We're all seniors. So, it's very hard on seniors."

She's no longer an Intact customer, but she still wants to send the company a message and has placed signsshowing the company's logo with a red slash through it on her front lawn.

Intact Insurance reacts

Robyn Young, the president of the Brokers Association of Alberta, says companies decided to cover flood-related claims out of concern for their reputations because at the timepolicies did not cover overland flooding.

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"I don't know how it can get any more clear," said Young."I think it's just more that people don't understand what coveragethey have on their policy."

Intact Insurance did not provide anyone for an interview, but did send CBC News a statement.

"The vast majority of our customers were covered for the damageto their homes and vehicles and we have paid out over $200 million in related claims since 2013," Stephanie Sorensen, the director of external communications for Intact, saidin anemail.

"Following a careful and thorough review, a small number of customers did not have coverage under their policies."

The company does not comment on individual claims.