Apple acted unfairly in stolen iPhone incident: Calgary woman

A Calgary woman in a fight with Apple over a stolen iPhone says the electronics giant should do more to protect its customers.

Not long after Diane Nash bought an iPhone for her 18-year-old daughterit was stolen.

She reported the theft to Apple which handles her warrantyand to the Telus store where she purchased it.

A month later someone turned up at a local Apple store with her damaged phone and was given a new one.

YetApple is refusing to give Nasha new phone, she said.

"I'm out of a phone and whoever took my phone has a new one. I don't think its right, she said.

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I think Apple should have done their due diligence and actually checked into the serial number of that phone to see that I had reported it stolen with the Apple Care."

Tom Keenan, a technology expert at the University of Calgary, saysApple should replace her phoneand the company should have better safeguards in place.

"This way you get a brand new phone, which the thief probably thinks does not have that same kind of history, so you know it certainly is a possibility that they're trying to launder it into a brand new phone, he said.

An Apple spokesperson said iPhones with iOS 7canactivate Find my iPhone, whichnow includes a lock feature.

"If Find My iPhone is turned on, Apple Retail Storeswill not service the phone until it is turned off," said public relations manager Tara Hendela in an email.

Calgary police are investigating the theft butsay there is no evidence of a phone laundering scheme.