'Angry-engaged' citizens present a new challenge for Calgary, but not a unique one

Yelling and swearing and even threats of violence have come to characterizepublic-engagement sessionsin Calgary, but the city is far from alone in seeing its civic gatherings devolve into such uncivil behaviour, council heard Monday.

"Things are changing," said city manager JeffFielding,who held top administrative jobs inKitchener, Burlington, and London, Ont., before taking on his current role in Calgary in 2014.

"People are not only engaged, but they're angry-engaged."

• MORE CALGARY NEWS |Why some climate advocates cringed at Leo's Oscar speech
• MORE CALGARY NEWS |WestJet celebrates 20 years of corny jokes above the clouds

Fielding said he's observed a markedincrease in "the degree of acrimony"in the public's behaviour over the past five years, in particular.

His comments came during a special council meeting on the city's public-engagement policies.

Mayor Naheed Nenshi said Monday'smeeting had been planned months earlier butacknowledged the coincidental timing with the"elephant in the room" last week's testy information session on the southwest transitway project.

The day after that public meeting,Nenshi announced all subsequent info sessions on the project would be cancelled due to verbal harassment and eventhreats of violence against city staff.

"I heard of 20-odd incidents that had happened, including the following: one member of the public saying about one of my colleagues, 'Where is that bitch?I'm going to strangle her,'"Nenshi said in explaining his decision.

The mayor also revealed a city employee had been physically assaulted at an earlier public-engagement session on the same project in October, with her clothing pulled at and hername tag ripped off.

'Berated, demeaned, physically assaulted'

The mayor didn't name thatemployee but she came forward viaa public Facebook post,saying the pattern of behaviour at such sessions is nothing new.

"I have been berated, demeaned, physically assaulted and disrespected by complete strangers on too many occasions," Emma Stevens wrote.

"I'm sorry for the Calgarians that now won't get the chance to provide their input in person because of the behaviour of some of their neighbours," sheadded.

"But I'm also, frankly, relieved that I won't be put in a position that compromises my safety and well-being."

The city will continue to carry out online engagement as it finalizes plans for the busrapid transit expansion in the southwest, but all in-person gatherings have been called off.

Fragmented media reinforces worldviews

The shift toward angrier people at public-engagement sessions has also been noticeable in the United States, according to public-participation specialistWendy Green Lowe, who visited Calgary to work with council at Monday's meeting.

Loweblamedfragmentation of media, in large part, for the growing lack of civility.

With so many sources of information now available, she said people oftenpick and choose what to believe, eroding the common ground once shared by even the most ideologically opposed citizens.

"When I was growing up, there were three channels on the television and all three of them provided news in an objective way they tried very much to provide a balanced explanation of what was happening," she told council.

"Right now, people are choosing their news sources to affirm their worldview, and what that means is we don't have a level playing field in society's understanding of issues. People believe fundamentally different things about all kinds of topics."

Discussion or disruption?

Coun. Druh Farrell said some recent open houses have created unsafe situations, aslarge groups of agitatedcitizens gather in relatively crampedspaces.

"As a councillor, you're swarmed by people," she said. "And that puts certain individuals at great risk, I believe."

Mac Logan, the city's general manager of transportation, said last week's meeting on the southwesttransitway, in particular,was unlike any he had seen.

"It's one of the only times I've ever seen a group of people in an engagement process try to disrupt the discourse with other people, who were either supportive or who were neutral and just coming for information," Logan said.

"I've never experienced that, in the last decade, certainly."