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Police ignored 911 call, says fitness trainer

An Edmonton fitness trainer says police ignored her calls for help when two inebriated men harassed her class barricading them in the studio for close to an hour.

Police say call was not an emergency

911 calls went unheeded

11 years ago
Duration 2:23
Edmonton fitness trainer said police promised, but failed to respond, woman tells CBC's Lisa MacGregor

An Edmonton fitness trainersays police ignoredhercalls for help when two inebriated men harassedher class barricading them in the studio for close to an hour.

Cheryl Schneider saidtwo drunk men entered her studio at North Millbourne Community Halljust after 6 a.m. Monday.

They managed to escort the men out, but the pair continued to bang on the door for 45 minutes.

Members of the class, fearing for their safety, barricaded themselves inside, while Schneidercalled 911.

But despite reassurances they were on their way, police did not arrive for more nearlyan hour.

"They lied to me through the whole 40 (minutes), almost hour, saying they were on their way. And they weren't."

Edmonton Police Service said they considered the call a non-emergencyand officerswere dealing with two other major calls at thetime.

"Had the call escalated to where the person had safety issues or there certainly was a crime in process the call would have been raised,"saidInsp. Blair Edl.

Schneider said she will file a formal complaint.

With files from CBC's Lisa McGregor