VIA Rail apologizes to passengers as train delay reaches 45 hours - Action News
Home WebMail Friday, November 22, 2024, 07:44 PM | Calgary | -11.4°C | Regions Advertise Login | Our platform is in maintenance mode. Some URLs may not be available. |
Edmonton

VIA Rail apologizes to passengers as train delay reaches 45 hours

VIA Rail is apologizing to its passengers, who are currently on a cross-country trip 45 hours behind schedule, saying the delays are beyond our control.

Company wont compensate passengers, saying delays are beyond our control

VIA Rail apologized for the 45-hour delay on a trip from Toronto to Vancouver, but said it would not be compensating the passengers. (The Canadian Press)

VIA Rail is apologizing to its passengers, who are currently on a cross-country trip 45 hours behind schedule, saying the delays are "beyond our control."

"We understand the impact this major delay has on our customers and we apologize for the inconvenience they cause," saidspokesperson Mylne Blanger, in an emailed statement.

At the time the statement was issued, the train waslocated near the town of Valemount, B.C., west of Jasper National Park.

Blanger explained that the train destined for Vancouver left Toronto 26 hours behind schedule due to "freight congestion" and has accumulated delays since.

Out-of-town passengers in Toronto were provided hotel rooms, as well as breakfast, lunch and dinner prior to their new departure time.

But the company will not be offering any further compensation topassengers.

"These delays are beyond our control,"Blanger wrote.

VIA Rail said it is collaborating with its railway partnerCanadian Nationalto find solutions to the delays.