Calls for COVID-19 shots overload Hamilton's public health phone lines Monday

Hamilton public health says the number of callers trying to book COVID-19 vaccinationappointments Monday overwhelmed its hotline and wait list, causing it to automatically hang up on people.

"Public health units were never designed to handle huge hotline and call centre volumes," Paul Johnson, director of Hamilton's emergency operations centre, said during a media briefing.

"That's frustrating and I know people would like to see us with a system that would take every call or at least put you in a queue and have you wait. The reality is with the time we had to get ready, there was no way to create a system that would be perfect."

Public health has been encouraging people to book appointments and is trying to get as many people immunized as possible, but now its own system is frustrating callers.

Dr. Elizabeth Richardson, the city's medical officer of health, said public healthhas tried to adopt its own online booking system, but couldn't find the right one.

"We decided to stick with this system and it does have its shortcomings, but it has been the best solution we've been able to come up with," she said.

On Monday morning, all adults in city hot spots were eligible to book an appointment. While people living in areas with postal codes that start withL9C and L8W canuse theprovincial booking portal, those who live inL8L, L8N or L9Kcan only call905-974-9848, option 7.

More options for booking coming

On Thursday, more people will be eligible to booktheir shots: thoseturning 50 and over this year, with high-risk health conditions andwho cannot work from home (including elementary and high school workers).

Richardsonencouraged anyone who can book online through the province to do so. Richardson said the city has vaccinated196,880people and there's lots of capacity for vaccinations.

The keys to getting needles in arms quicker, she said, are how quicklythe province sends doses and appointments are booked.

"We had some good news from the province as well as the federal government that there were increasing numbers overall of vaccines that were going to be coming through," said Richardson.

"The province is hoping everyone in the groups who are spoken to in Phase 2 will be able to get a shot in the month of June. Whether it will be able to get to absolutely everybody including all of those who are 18 plus is still a question."

She said the city will focuson getting people their second dose over the coming weeks.

Public health imposing Sec.22 order

As of Tuesday, workplaces with outbreaks will need to be in closer contact with Hamilton public health.

The city isimposing the Health Promotion and Protection Act'sSec.22 Class Order as of 12:01 a.m.

Itrequires workplaces to contact public health directly if it has two or more COVID-19 cases within 14 days. They have to call again when there arefive or more infections.

Public health will also be able to close a workplace for at least 10 business days, but a number of settings are exempt.

152 newcases on Monday

Public health recorded 152 new COVID-19 cases on Monday, but Richardson said therearedata reporting issues that may affect the reported number of daily cases for the next week.

Three out of four cases in the past week are a variant of concern, she said.There are 1,664active cases in the city, according to the city website.

The weekly average of new cases is at 154 and 12.2 per cent of all COVID-19 tests are coming back positive.That means more than one in 10 tests hasa positive result.

But the city's reproductive rate is at 0.86, which means the overall case count is falling.

Richardson said while local COVID-19 cases may be stabilizing, it's too early to tell if we're beyond the peakand far too soon to start easing restrictions.

There are 152 people hospitalized with the virus. Public health says 360 people who had COVID-19 have died during the pandemic.

The virus has led to 17,681confirmed infections, but86.7per cent of all cases are marked as resolved.

Outbreaks at fire station, construction firm

The city declared twonew outbreaks on Monday.

There are two staff cases at Station 12 of the Hamilton Fire Department and four staff cases at State Group Inc.

The State Group Inc.outbreak also screened positive for a variant of concern.

There are 38 active outbreaks in the city.

Brant

Brant country reported176 active cases, according todata online.There were 18 new cases over the last 24 hours.

There have been 2,759cases since March 2020 and 17 deaths. Nineteenpeople were in hospitalize with COVID-19.

A total of 2,566cases have been marked as resolved.

There have been 53,034doses of the vaccine administered. Of this number, 4,546 have completed the vaccination series.

Haldimand-Norfolk

Haldimand and Norfolk counties reporteda total of 293active cases of COVID-19.

There have been 2,321cases throughout the pandemic. Of those 1,996have recovered.

The local public health unit has linked the virus to 41 deaths.

There have been 39,657doses of the vaccine administered, with 3,955 of them having completed the vaccination series.

Halton

The number of COVID-19 cases in Halton rose by 132over the past 24 hours, for a total of15,463.

There were 873active cases, according to data.

Twenty-nine of the new cases reported were in Burlington, which has seen 3,850cases of COVID-19 since the start of the pandemic. Currently, there are 263active cases.

A total of 213 people across the region have died after testing positive for the virus, 53 of them in Burlington.

The region has seen a total of 3,841variant cases.

A total of 206,858 doses of the vaccine have been administered in Halton.

Niagara

Niagara reported 96 new cases of COVID-19. The region has seen14,132 cases over the course of the pandemic, including 3,281that are active.

A total of 395deaths have been linked to the virus during the pandemic.

Meanwhile, 10,456cases have beenmarked as resolved.

Public health has administered186,022 vaccine doses and Niagara Health has administered85,341.

Six Nations

Six Nations of the Grand Riversaid aperson died due to COVID-19 complications.

Ten other peoplehave diedduring the pandemic.

The region hasn't updated its COVID-19 data since Friday.

The community reported 29active cases.There have been 499total casesand 457 resolved.

One person washospitalized with COVID-19 and 11deaths have been linked to the virus.

A total of 1,152 people have received their first vaccinationand1,509 people have received both doses.