'Troubling' prospect as provincial regulator says Rosslyn must help residents find new homes

The provincial retirement homes regulator says an order revoking the licence of the Rosslyn Retirement Residencerequires the home to help its former occupants findnew places to live.

But some, including Ontario NDP leader Andrea Horwath, say that stipulation offers little comfort.

"I hold out very littlehope that the operatorsof thisparticularretirement home have the capacity to help anybody," said the Hamilton MPP.

"They've shown quite the opposite as a matter of fact and I think it's quite troubling that the response of theregulator is to simply wash their hands of it all,notwithstanding the fact they know what terrible managersthey've been and what a terriblesituation they put people in."

The Rosslyn is associated with the Martino family, whichowned theRoyal Crest Lifecare chain of nursing homes thatwent bankrupt in 2003. It was evacuated on May 15 amid a massive COVID-19 outbreak that infected 22 staff members and all but two of the 66 people living there.

Fourteen people from the home have died of the virus. It's the site of the deadliest outbreak in the city.

Now dozens of residents who were transferred to hospital have been left in limbo after theRetirement Homes Regulatory Authority (RHRA) announced it was revoking the home's licence.

Residents can't come back during the revocation process and the home can't bring in any new residents.

"As part of the Order, if residents request help to find alternative accommodations, the licensee of Rosslyn is required to assist them," explained RHRA communications manager Phil Norris in an email to CBC.

"We are also working alongside community partners to help residents in this regard."

Representatives of the Rosslyn have not responded to repeated requests for comment on conditions at the home before the outbreak or the fact its licence has been revoked.

The home can still appealor apply for a stay of the revocation order.

Norris said people who lived at the Rosslyncan also access the RHRA's emergency fund to help cover the costs of moving or paying for a new home.

Local health integration networks assess the condition of residents and determine whether their needs require long-term care or another level of support, he explained, adding hospitals can also help.

"It's a collaborative effort and involves several partners with different roles to play," said Norris.

48 residents in hospital

Forty-eight residents from the Rosslyn were still in hospital Tuesday, with fewer than five being cared for in an intensive care unit, according to a joint statement from Hamilton Health Sciences and St. Joseph's Healthcare Hamilton.

"We are continuing to care for those in hospital and to support patients when they are ready to be discharged to another community setting," it read.

"This care planning occurs with patients and their family members, and is carried out in collaboration with other community partners as needed."

Brian Melnike, whose mother Joan Wallace lived at the Rosslyn before being taken to hospital, said he doesn't believe she would have been able to return to the home even if it was able to reopen.

"There is help out there to relocate the seniors," he said, referencing the RHRA's fund.

"I don'tknow where she's gong to end up, but at this point wehave to go forchange and if it means somehow, someway of stopping these people from getting anotherlicence than that's what we have to do."

Horwath critical ofRHRA

Horwathcalled for the Rosslyn's licence to be revoked and wrotea letter to Hamilton Police Chief Eric Girt about the "long history of horrendous incident" at the homeand calling for aninvestigationto see if there was justification for criminal charges.

She's also described the provincial regulatoras "toothless" and said itshould be replacedby an independent body with "real enforcement powers and a clear mandate to protect seniors."

On Wednesday Horwath again took aim at the RHRA and the way its dealt with the Rosslyn.

"I think there's a bigproblem herewith the regulator itself, the way it operates, the expectations they put on an obviously-failing ownership group in the first place," she said.

"What wereally need to do is turn that around and focus on what people need and what these residents need and what their families need to make sure they're able to find a place to live that's safe."