GRT EasyGo app, phone service down for several more days

Grand River Transit's EasyGo service will be unreliable for at least a few more days after an attempt to update the scheduling software caused a system-wide malfunction.

According to the GRT website, it's affectedall EasyGO tools including the online trip planner, Next BusText, Next Bus Call, the EasyGoapp and the real-time transit map.

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JohnCicuttin, manager of transit development,says he hopes to have everything fixed by thisweekendbut admits that's just a working goal at this point.

Until then, here are the three bestways to get accurate information about when and where to catch your bus:

1. Pick up a paper copy of the route schedule, available in all terminals and on GRT buses.
2. The route schedules are also available in PDF form online.
3. Google Maps Transit is up to date with the GRT's spring schedule. It can be accessed on desktop or smartphone.

Cicuttinsaid staff was alerted to the problem after the spring schedule change on April 25.

"And thatmisalignedscheduledtrips with the actual real-time arrivals of busses," saidCicuttin. "That caused a host of inaccurate data being provided."

The biggest errors are at mid-route terminals, like the Charles Street Terminal, the Cambridge Centre Terminalor Forest Glen Terminal.