Winnipeg's property department 'dysfunctional,' suffers from broken culture, scathing provincial report says

The City of Winnipeg's property department is dysfunctional and suffers from a "broken culture," according to aprovincial review of city planning, zoning and permitting based oninterviews with 50 anonymous people identifiedas stakeholders.

A report from the province of Manitoba's Treasury Board secretariat, released Tuesday, saysWinnipeg developers are harmed byan inconsistent application of regulatory standards, too much paperwork and "unqualified" inspectors who make arbitrary decisions based on personal biases.

The review relieson theopinions of unnamed stakeholders, who the report says were afraid to come forward for fear of retribution.

"The more you upset the administration, the more they slam the door on you," one interview subject was quoted as saying.

Opportunity to vent: Pallister

Premier Brian Pallister'sProgressive Conservative governmentorderedthe review only weeks ago. Itencompasses all Manitoba municipalities, as well as provincial parks, Manitoba Hydro, the Office of the Fire Commissioner and regional planning districts, but the City of Winnipeg is the report's primaryfocus.

The authors of the review say they consulted "developers of all sizes," other businesses andprofessional associations, along with current and former city officials.

It provides no evidence for any of itsclaims or allegations.

Pallister argued the review, conducted by civil servants, isno different than a reporter withholdingthe identity of their sources, although in this case there's no indicationof attempts to substantiate the interviewee's claims by consulting other sources.

"It's given people the opportunity in some cases, perhaps, to vent," the premier said of the report,"but let's now take a look at whether that venting is legitimate and there's something we can do about it."

Winnipeg Mayor Brian Bowman said if the provincewas serious about improving the city's practices, it would call for a public inquiry.

"Unfortunately, what we have now appears to be a developer complaint box shrouded in anonymity," he said in an emailed statement.

Michael Jack, Winnipeg's chief corporate services officer, said city officials only became aware of the anonymous claims when theyread them in the report on Tuesday.

"Most of what I readin the 200-page PowerPoint seemed to be unsubstantiated allegations, andso it would be helpful if we were offered more information to actually provide any sort of feedback," he said.

Inspectors 'unqualified, untrained'

The review says there is a perception that inspectors in all jurisdictions "are unqualified, untrained and given too much discretion to interpret plans and codes without supervision" and do so inconsistently within jurisdictions and between them.

The review states developers believe there are unofficial "grey books" that govern how inspectors interpret rules, and that developers believe they have no access to these purported documents.

"We have not uncovered any evidence that these exist," the report says.

"However, this begs the question, 'Why do we not have a province-wide grey book?'"

There are a lot of others who want to come forward, but they are '%$#!' scared.- Anonymous interview subject in report

As far as Winnipeg is concerned, the review states its interviewees expressed "significant anger and frustration" with the speed at which Manitoba's largest city processes permits. It also says interview subjects reported regulatory delays and alleged mistreatment by the city.

The review claims one interviewee was threatened by an unnamed city official and was told "things would not end well" because that person participated in the review.

"There are a lot of others who want to come forward, but they are '%$#! scared' to come forward because of the fear of retribution," another interviewee said, according to the report.

"While these quotations represent anecdotes rather than 'real evidence,' they reflect how negatively potential investors view the current development environment within Winnipeg," the report states.

School renovations abandoned

The review also claims an unnamed server farm for "a leading global internet company," along with a distribution centre and warehouse for "a leading global online retailer," passed up Winnipeg for other markets.

The review further singles out two major city developments as suffering at the hands of municipal officials: the Parker lands and the former Canad Inns Stadium site.

It calls the lack of development at the Parker lands, a parcel of Fort Garry land owned by developer Andrew Marquess,as concerning. Marquess and the city are in the midst of a legal dispute over the development of this property.

It alsosays the City of Winnipeg has stymied proposals to build on the former stadium site, owned by a consortium involving Shindico Realty and Cadillac Fairview.

The reviewclaims the province "has been forced to abandon school renovations, expansions and the creation of new daycare spots" because of interference in Winnipeg.

Again, the review provides no evidence for this claim.

More tangibly, the review notes the city has increased building and development fees by hundreds of dollars without clear benefits to property owners.

The city has in the past described these hikes as necessary to recover the costs of processing development applications.

The review makes no formal recommendations as of now. The authors say theyexpectto release recommendations once additional stakeholders have an opportunity to provide input.

Developers as adversaries

Industry leaders say the report lines up with whatthey've heard.

Winnipeg Chamber of Commerce president and CEO LorenRemillard said that developers shouldn't be treated like adversaries any longer.

"Let's transformhow we see development in our community, and those who are advocating for that development. They are clients."

Manitoba Home Builders' Association president Lanny McInnessays the allegations, while"eye-opening," won'tcome as a surprise to builders, who he says are used to burdensome delays.

For example, he said,a warranty rebuild of a home destroyed by fireshouldn't have to go through avariance process again.

Pallister's political opponents have panned the review aspolitically motivatedfrom the beginning, and the initial findings didn't changethat.

"No one is going to say there isn't a concern with how some of these things are done," NDP MLA Andrew Swan said.

"The premier's process has been very questionable and I'mnot surprised that peoplehave some serious doubts about this report."

Liberal Leader Dougald Lamont said the province should help the development process by keeping up with revisions to the National Building Code of Canada.

Otherwise,the report "just seems to be an attack rather than having any practical solutions."

The review wasconducted by the Treasury Board secretariat, made up of civil servants who report to a committee of cabinet.