Family of Montreal woman found dead on hospital floor not told circumstances of her death

The family of a woman who was found dead on the floor of her room in a Montreal-area hospital last month was not informed about the circumstances of her death or that the hospital had launched an internal investigation.

It was only after Candida Macarine's family read a CBC News story about the deathatLakeshore General Hospital earlier this week the night before her funeral that they realized the patient referred to in the story was likely her.

"We realized that the information on the news tells us that this is our mom," Candida'sson,Placido Macarine,told CBC News on Wednesday.

"Our emotions were going from sadness to anger, restlessness we needed some information, explanation because we knew 100 per cent that this is our mom."

Confidential sources told CBCNews on Monday about a patient who had beenfound "dead and ice cold"on the floorin anisolation room in the Pointe-Claire hospital's ER on Feb. 27.

She had been in respiratory distress when admitted a few hours earlier and had been placed there while doctorsdetermined whether she had COVID-19.

WATCH |Placido Macarine shares how it feels to know so little about his mother's death:

Family of woman found dead in hospital wants answers

3 years ago

Duration 2:19

The family of a woman who died at Lakeshore General Hospital in a room that staff had warned managers about for weeks only learned about the circumstances of her death after reading a CBC story earlier this week.

But the room was impossible to see from a nurses' station and, sources said,staff had repeatedly warned managers about problems monitoring patients in it.

Thesources didn't know the name of the patient, but when Macarine's family saw the story, the dates, times and circumstances seemed to match.One of CBC's sources was also later able to match her name with the circumstances laid out in the article.

But the family had no idea she had been found dead on the floor, or that the hospital had launched an investigation.

Family in shock

The family even visited the hospital on Tuesday just after the funeral and spoke to the head nurses in the ER.

"They never disclosed anything, even the name of my mom. I asked them many times: 'Just tell us, please, just tell us if this is our mom and that's enough,'" Placidosaid.

The head nurses still refused tosay, he says.

He says his entire family is still in shock, and that it's unfair and unacceptable that they were notinformed.

"We were questioning why in the world the hospital did not say anything like this, and the night before the funeral we just saw this news telling us about what happened?" he said.

He described his mother as a quiet, religious woman who had 11 children and 17 grandchildren.

Families 'always informed'

The West Island health agency, the CIUSSSde l'Ouest de l'le de Montral,refused to confirm if the patient in question was Candida Macarine, citing confidentiality.

"It should be noted that at any time and in all of our facilities, when a situation that appears to be irregular arises, families are immediately informed and the CIUSSS teams launch an investigation in order to shed light on it," spokesperson Hlne Bergeron-Gamache said in an email Wednesday.

"Families are always informed of developments in the investigation, in real time," she continued.The email didn't explain why that doesn't seem to have been the case the Macarinefamily.

A spokesperson for provincial Health Minister Christian Duboffered condolences to the family.

"We deplore this unacceptable situation, which must never happen again," spokesperson Marjaurie Ct-Boileau said in an email.

"We will closely monitor the situation and apply the recommendations of the investigation," Ct-Boileausaid.

Placido says his family wants more information and an explanation from the hospital.He said the family is seeking legal advice.