Witnesses of Montreal Marathon runner's collapse challenge emergency response time

An ambulance was requested at least four times before first respondersarrivedabout 25 minutes after a participant in Montreal's half-marathon eventcollapsed and later died, sources tell Radio-Canada.

The Quebeccoroner's office has launched an investigation intothe death of Patrick Neely, 24,who collapsed about two kilometres from the finish line Sunday.

A police officer on the scene called three different times on her radioasking for an ambulance, and her partner called a fourth time,according to Radio-Canada sources.

Watching from the sidelines, spectatorJose Gagnon was one of the first to rush to Neely's side, offering him water and comfort until, finally, an ambulance arrived.

She said others, including a nurse, performed CPR on Neely while awaitingthe ambulance.

By looking over her phone's history, Gagnon was able to figure out preciselyhow much time had passed.

"I wondered if it was me who had lost track of time and that it had just taken four minutes. But that's not it. Finally, it was 25 minutes. It was not in my head," she said.

"Why was the first call [from police]not heard?"

25 minutes before first responders arrived

Watching Neely turn blue with people crowding around, Gagnon eventually called 911 to ask what was taking so long, and anoperatortold her they had not yet received any calls about the incident.

Radio-Canada has since learned that the runner collapsed at 9:38 a.m.

Urgences-sant says itreceived the call at 9:55a.m. First responders then arrived eight minutes later by which time a full 25 minutes had passed.

Urgences-sant spokesperson Vronique Tremblay said the first call it received came from a female police officer, at 9:55 a.m. The officer had radioed in the incident to a police dispatcher, who in turn advised Urgences-sant.

Tremblaysaid two calls from citizens came after 9:55 a.m., but there is no report of any other calls before that time.

"It is not known if people have tried to call for help before that," she said.

The agency is investigatingthe incident, meeting witnesses and looking intowhat happened.

"We will have to meet everyone, and we will ask each other questions because we do not know. We have no idea," said another Urgences-sant spokesperson, Stphane Smith.

Both spokespeople reiterated that race organizers hadfirst-aid teams posted along the race routeand ambulanceson standby, ready to respond asneeded.

Marathon organizers defend response time

Rock 'n' Roll Montreal Marathon race organizers issued a statement Monday afternoon offering"sincere sympathies" to Neely's family and friends while,at the same time, defending the medical response.

Medical personnel arrived at the scene with "state-of-the-art" rescue equipment and supplies within approximately eightminutes of the 911 call,the statement said.

Race organizers say they reached thatconclusion based on timing and Neely'srace pace data, as well as event logs and eyewitness accounts.

Organizers say everything was ready during the event to help runners in distress, and nearly a year has gone into planning medical support.

"All resources were in place appropriately on race day, including more than 50 defibrillators and more than 80 health professionals on the course, as well as eight ambulances dedicated to the event," readthe statement.

Race director Dominique Pich told CBC on Monday morning thathis focus was on Neely's family and friends, extending his condolences to them. Pich declined to talk to CBC after a further request Tuesday.

Government reviews sporting event organization

On Monday, Quebec Health Minister Danielle McCann said that the government will review the way major sporting events are organized in the province.

Aside from having defibrillators available,there are other steps that can be taken to minimize risks, McCann said. She stressed that there will never be zero risk, however.

Studies have shown medical emergencies are most likely to occur near the finish line of long course events like the marathon.

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"Nearly 80 per cent of cardiac arrests occur within 1.5 kilometres of the finish line," said Dr. Martin Juneau, a cardiologist who called it "curious" that it took so long to get help to Neely.

Vincent Thibaudeau, an experienced marathoner who competed in Sunday's event, said there should always be medical teams posted along the last couple of kilometres of races.

"It is necessary to plan to have more than one respondent at these locations and/or more defibrillators," said Thibaudeau, who routinely runs in marathon races across North America.

"The organization failed in its responsibilities."