STM bus driver kicks off man with service dog - Action News
Home WebMail Tuesday, November 19, 2024, 06:49 PM | Calgary | -8.4°C | Regions Advertise Login | Our platform is in maintenance mode. Some URLs may not be available. |
Montreal

STM bus driver kicks off man with service dog

Lukas Labacher says he and the service dog he's training, Nash, were kicked off the STM's Parc Avenue bus Friday morning after the driver insisted they sit in a seat reserved for people with disabilities.

Driver insisted man sit in spot designated for people with disabilities

Nash when he was a puppy. Now seven months old, Nash is in training to be a guide dog. (Submitted by Lukas Labacher)

Lukas Labacher says he and the service dog he's training, Nash, were kicked offthe STM's Parc Avenuebus Friday morning after the driver insisted they sit in aseat reserved for people with disabilities.

Nash is a seven-month-old black lab/Bernese mountain dog cross.Labacher is a volunteer trainerwith the MIRAFoundation, which trains and provides guide and service dogs in Quebec.

Labacher says when he and Nash boarded the citybus Friday morning, the driver pointed to the seat reserved for people with disabilites and said they should sit there.

Nash in a more relaxed moment. (Submitted by Lukas Labacher)

"There was somebody already sitting there and I said,'No no that's OK,I'm happy to sit further along,'" Labacher says.

He said Nash generally finds the disabled seat a bit crowded, so Labacher prefers to sit elsewhere with him.

But the driver was insistent.

"Then he put on the air brakes and said, 'We're not going anywhere,and you can either sit there or get off.'"

Labacher and Nash reluctantly got off the bus and took the next one without incident.

Driver got it wrong

STM spokesperson Amlie Rgistold CBC News that people withservice dogs are welcome on all STM vehicles and that are not required to sit in any designated seat. She said some drivers recommendthe seat reserved for people with disabilities, but people with dogs are not obliged to sit there.

Rgissays if Labacher chooses to file a formal complaint, the STM will investigate.

If peoplehave a service dog or a service dog in training, they should be treated like anybody else.- Lukas Labacher

Labacher saysthis has happened to him and Nash three or four times before on STM buses, and each time he's had to explain to the driver the STM policy.

He says it's clear more training is required.

"One of the tasks for a bus driver is to welcome guests on the bus, and to know if they have a service dog or a service dog in training they should be treated like anybody else,"Labacher says.