STM chair Philippe Schnobb answers your questions about iBUS, AZUR and reckless bus drivers

The chair of Montreal's public transit agency, the STM, dropped by CBC's Radio Noon Thursday to answer your questions about the city's bus and Metro service.

Here are his answers to some of your questions.

Why is the posted schedule always wrong?

"We have a lot of roadwork. Sometimes we have snowstorms,"Schnobbexplained.

He said that real-time information is available through the STM'slatest app, iBUS,which was launched last December.

• In Montreal, you can finally track the bus in real time

Schnobb doesn't look at the posted schedule anymore and relies on the app, he says.

"When we say the bus is coming in five minutes, it's a real five minutes," he said of the app.

What happens if my bus driver is reckless?

If a driver is speedingor otherwise driving dangerously, Schnobbrecommends writing down the bus number and alerting the STM.

"You have numbers like 37/304:it's the number of the bus, so if you have complaints, you can call or email customer service," he said.

Why doesn't our Metro run 24 hours a day?

Schnobbsaid maintenance work needsto be done at night, and the four or five hours maintenance workers have while the Metro is closed isalready hard to manage.

Some cities have embraced a 24-hour subway system, but Schnobbexplained that's only possible in cities with parallel subway lines.

Are we getting more AZUR trains?

The STMcurrently has 41 AZUR trains and expects to have 52 by the end of the year.

"I think 90 per cent of trains on the Orange line are AZUR. Before the end of the summer, 100 per cent of trains on the Orange line will be AZUR,"Schnobbsaid.

• Couillard wants Bombardier rail plant to get Montreal's new Azur contract

Will the STM link up more closely with Bixi?

The STMis working to better integratethe Bixibike rental service, Schnobbsaid.

Right now,a Bixican be borrowed with an Opus pass.

Bixi is also offering discounts to full-time students and seniors with photo Opus cards this year

• Bixi riders can now use OPUS cards to pay for rides