Emergency alert in N.L. is late, and non-existent for others - Action News
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Emergency alert in N.L. is late, and non-existent for others

Better late than never?

Alert Ready testing faltered in Quebec and Ontario earlier this week

From left to right: Abby Cole, Gillian Stevens, Lauren Guiny, Tatianna Beresford (obscured) and Saskia Schulz-Norvell were at the Avalon Mall Wednesday afternoon. Stevens and Beresford did not receive the alert, while the others did. (Andrew Sampson/CBC)

Mobile phone users in Newfoundland and Labrador were at the ready at 1:55 p.m. local time Wednesday, at which time a message was supposed to appear onscreens while an alarm sounded.

But that moment came and went with neither of those elements happening.

At around 2:05 p.m., some people did receive the emergency alert.

This is the message many people received during the test of Alert Ready. (Bruce Tilley/CBC)

The tests are being conducted across the country by Alert Ready, operators of Canada's new emergency alert system.

The CRTChad ordered wireless providers to implement the system to distribute warnings of imminent safety threats, such as tornadoes, floods, Amber Alerts or terrorist threats.

Social media was abuzz with the late and in some cases, nonexistentalert.

Municipal Affairs and Environment is the provincial government department that oversees the use of the system.A spokesperson told CBCNews the delay was due to a "minor adjustment to the program shortly before the scheduled test time of1:55 p.m" made by Pelmorex, the company that operates the alert system, and is responsible for the tests.

"Pelmorexwill issue a report in approximately a month about the results of the test for all provinces in Canada, including some aspects of how the system test was received in Newfoundland and Labrador," wrote a department spokesperson in an email.

'There was nothing there'

At the Avalon Mall in St. John's on Wednesday afternoon, the majority of a group of friends Grade 12 students at Gonzaga High School sitting around a table in the food court said they received the alert, but two out of the five did not.

"It was just really weird because that high-pitched noise, it was really just alarming and I was just like, 'Wow, what's happening' and I looked at my phone and there was nothing there," said TatiannaBeresford.

Tatianna Beresford was a little unnerved that she didn't receive a test of the emergency public alert system on her phone. (Bruce Tilley/CBC)

Lauren Guiny, who did receivethe alert, said she thinks it's a helpful resource.

"It's pretty important ... we should all be in the know ifsomething big is happening," she said.

Not the strongest of starts

Earlier this week, the first of the testing was marred with glitches in Ontario and Quebec.

Alert Ready blamed the Quebec malfunction which saw no users receive an alert on a computer coding error. Only some people received the signal in Ontario. The company is still investigating what went wrong there.

On its website, Alert Ready saysnot allmobile devices canreceive the alerts.

Specifically, the wireless device must be:

  • An LTE-device like a smartphone (LTE is commonly referred to as "4G LTE");
  • Wireless public alerting (WPA)-compatible; and
  • Connected to an LTE cellular network at the time the emergency alert is issued.

The emergency alert system was also being tested on Wednesday in all other provinces and territories, except Nunavut.

With files from Andrew Sampson and The Canadian Press