As N.L. health services start to resume, some patients are still waiting and wondering

Services are slowly resuming after last week's cyberattackon Newfoundland and Labrador's health-care system, but some patients are still in limbo.

Joyce Skanesof Conception Bay Southis undergoing palliative chemotherapy. After missing her appointment last week as a result of the cyberattack she was left wonderingwhen her treatment would get back on track.

Palliative chemotherapy is given to people whose cancer cannot be cured,used to prolong the life of the patient for as long as possible.

"Chemotherapy hopefully will work, in many cases it does, but with my kind of cancer, which is an aggressive, advanced cancer, the likelihood of it coming back is very high," Skanes said.

After missing her chemo appointment last week, Skanes said, she didn'thear anything from Eastern Health until Tuesday evening, when after CBC aired an interview with her, she received a call to book her next apointment. She called the lack of communication "disturbing."

"I'm considered terminal, so there's no cure, so I have to do everything I can to keep it at bay, keep it from spreading any further."

Skanes began chemotherapy in August andso far has had three sessions. She said two of the sessions had very positive results but the results of the third session have been unavailable to her because of the cyberattack. She's now booked for Friday,just over a week from her original appointment.

Priorities

Skanes saidshe wasworried her health wouldslip again ifshe missedmore treatments.

"I did manage to speak with somebody, and they said the treatments were based on clinical priority. When I asked her what clinical priority meant, I couldn't really get a clear answer," said Skanesbefore she got the call to rebook.

"It was rambling on, some talk of new patients, some talk abouttypes of cancer types that can be managed and cured. When I mentioned my type and me being terminal, I never received any answer for that."

Skanessaid waiting to hear about her next treatment washard on her and her family.

In a statement to CBC News on Tuesday, Eastern Health said chemotherapy appointments within the provincial cancer-care program resumed Nov. 4. The health authority said all patients whose appointments were cancelled up to that date havebeen contacted and scheduled for a new appointment that will take place within the next week.

Eastern Health saidcancer care program staff areworking on rescheduling patients who were scheduled for appointments on Nov.5and later.

"It is anticipated that these appointments will be scheduled to take place within the next week, and patients will be contacted by end of day on Nov. 10," reads the statement.

Outside St. John's, chemotherapy appointments under the regional medicine program/emergency and ambulatory care program, which includes theHealthSciences ambulatory treatment unit andthe Carbonear, Clarenville, Bonavista, Burin, Placentia and Whitbourne sites, resumed Nov. 5.

"All patients within this program whose appointments were cancelled last week have now been contacted with a new appointment time, which will take place within the next week," said Eastern Health.

"EasternHealthis continuing to support the Newfoundland and Labrador Centre forHealthInformation as they work with others to resolve the IT systems outage that is affectinghealth-related services in our region."

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