How a grocery store in a Cape Breton village foiled a $7,000 scam

Nova Scotia Mounties sayemployees of asmall Cape Breton grocery storeare to be thanked for spotting a gift card scam and notifying two victims about it.

In mid-June,a customer at the Neils Harbour Co-op purchased about 20 gift cards totalling $7,000.

"Basically, the spidey senses kicked in," said Co-op employee Susan Dowling. "I went and asked him, 'Sir, why are you buying all these gift cards?' And I tried to explain to him that there's a lot of scams going on."

RCMP say fraudsterscommonly askfor payments or giftsthat are not easily tracked, such as gift cards.

The man told Dowling the cards were being given to a familyfrom another country.

Unable to convince the man he was being scammed, Dowling said she watched on the store's camera as he left the store. Among the purchases he madewerefive $500 gift cards to a beauty supply store.

Talking to a scammer

Fortunately, Dowling said the man returned about 10 minutes laterto say the cards were not working.

"This scammer calls back and [the man]gives the phone to me," Dowling said. "And then he hung up on me."

The RCMP were called with the hope they could explainthe scam to the man.With the help of the Mounties, Dowlingeventually convinced the customer he was being conned.

"My understanding is that the victim wasgoing to ... go buy more gift cards believing the scammers to be legitimate people," said RCMP spokesperson Cpl. Chris Marshall.

Dowling said that most of the money the man lost to the scam was refunded by hiscredit card provider.

Another customer targeted

Dowling said another man came into the co-op a couple of weeks agolooking to buy gift cards.The Co-op is the only grocery store in the village, which has a year-round population of a few hundred people.

Dowling's husband, who is the store's manager, asked hiswife to go talk to himabout it. Dowling said the customer told her a familyfriend had requested them through Facebook.

"In my heart, I was thinking, 'I don't have a good feeling about this,'" she said. "I mean, I feel so bad for them. I didn't think they [got] it."

Unable to convince the man it might be ascam, Dowling phoned the RCMP with her concerns. She thentracked down a family member and shared with them what was going on.

"We'd like to thank the employees for seeing the situation for what it was and for notifying us," said Marshall. "We were able to stop [the scam] from continuing and in the second case we were able to stop this before the second victim would have been defrauded."

The Canadian Anti-Fraud Centre saysmore people may be falling victim to scams as a result of the COVID-19 pandemic.

In Nova Scotia, nearly 1,500 people lost a combined $2.3 million to fraud in the past four years.

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