N.S. moms question province's decision to scrap online prenatal classes

An online prenatal program that was recently nixed by the province because of declining enrolment was doomed to fail, say some Nova Scotian moms.

Jill Campbell-Miller, who has a two-year-old daughter, tried to complete the program offered on the Welcome to Parenting website back in 2016, but eventually abandoned it.

"It had misspellings. It had broken links. It had things that were simply wrong," she said.

"It was really frustrating. I kept hoping it was going to give more practical advice, more specific advice about what the birth was going to look like, about delivery, about strategies for managing pain and all those things. And I wasn't getting it."

Late last year,the Nova Scotia Health Authority stopped offering prenatal programming through its Welcome to Parentingwebsite, which provided information about pregnancy, labour, birth, breastfeeding and newborn care as well as a forum for parents to share their experiences.

This comesfour years after in-person prenatal classes were also phased out.

The health authority said parents showed little interest in either option.

Nearly 8,500 babies are born each year in the province, but overthe four years the coursewas offered, only 4,507 people registered for Welcome to Parenting and enrolment declined each year.

Campbell-Miller isn't surprised by those low numbers.

"You don't have enough demand for the program because you're not offering something useful," she said.

"I just felt it was extremely hypocritical because they made an online course that was not useful and then it was almost like they were blaming the parents for not using it."

It's just the latest setback for new parents, according to Campbell-Miller.In 2010,tours atthe IWK Health Centre for expectant mothers also ended.

While the health authority no longer offersprenatal classes,in-personclasses are still available at family resource centres, non-profit organizations and private businesses. The IWK Health Centre also has a doulaon hand to speak to parents during certain times of the week.

Website was 'overwhelming'

Sarah Baker, who lives in Bridgewater, gave birth to herfirst child last fall. She said she was disappointed when she learned she couldn't attend an in-person prenatal class, but decided to give the online course a try anyway.

From the moment she logged on, it was overwhelming, she said.

"There was so much information all of it valuable, you know, I'm not denying that it wasn't valuable but it was like information overload," said Baker.

But once the websitewas scrapped,"Ifelt ... a complete loss of support," she said.

"Having to be forced into the online courses if I wanted to learn anything, [then]to hear that those are gone as well and that there is no kind of official classes anymore, I think it's terrible."

Two weeks before she was due, Bakercalled thefamily resource centre in Bridgewaterto askif there were any prenatal courses being offered. She said the centre quickly assembled a makeshift class for her and another expectant mother.

She said she learned more from those two hours than all the time she spent on the website,proof the province needs to return to offering in-person prenatal classes.

NSHA responds

Janis Kay-Hatfield, an early years consultant with the health authority,said she understands some parents werefrustrated and disappointedwith the online tool, but that others did findit helpful.

On Friday, she reiterated NSHA's reasonsfor scrapping the website.

"The rate of new users werelow ... and itwas low participation in the actual class content," said Kay-Hatfield, adding there are more online resourcesnow than there were in 2014 when the program started.

Welcome to Parentingwas contracted through Phoenix Centre for Children and Families in Ontario and Kay-Hatfield said she couldn't speak to concerns about its content. She said because the health authority didn't ownthe site, there was no way to make improvements.

NSHA now directs parents to a webpage with a list of links to resources.

Welcome to Parenting cost about $49,500 on average per year.

The funds will nowbe used in other areas, forresources such as the "LovingCare" books, which are provided to new parents, Kay-Hatfield said.

"At public health, our goal is to connect with all families," she said. "Last year, 2017-2018, we actually connected with 92 per cent of all families who had a baby in Nova Scotia. Currently, the support usually happens in the post-natal period, after the birth of the baby."