People in this 'forgotten' pocket of Orlans say OC Transpo is getting them nowhere fast

Residents of a rapidly developing Ottawa subdivision who say they've been left behind by the city's public transit service are demanding a fix to theinfrequent schedules, circuitousroutesand dangerous treks along rural roads to reach the nearest bus stop.

"We've been completely forgotten in this neighbourhood," said Lucia Stefanescu, who lives in Bradley Estates, a community in thesouth-west corner of Orlans.

"We've been completely abandoned. It's kind of like an isolated island."

The neighbourhood istucked behind Brian Coburn Boulevard near Chapel Hill South, home to aninfamous multimillion-dollar park-and-ride that sits empty year-round, and isjust under 10 kilometres from Blair station, currently the nearest LRTconnection.

It's about a 10-minute drive to reach the LRT, but residents of Bradley Estates and the adjacent Trailsedgedevelopment sayitcan take them nearly an hour by bus, which follows a meandering "milk run" across west Orlans. That's on a good day, if it's on time.

Getting to the nearest grocery store, only five kilometres away, can take just as long. That trip typically involves two buses and a walk of up to a kilometre. If they miss a connecting bus, it can take even longer.

Residents say public transit options are scarce.

One regular bus route the 34 runs at 30-minute intervals, makes 48 stopsand ends around 10 p.m. Another route runs sixhours a day from the park-and-ride.

An express routeruns only a handful of times during morning and afternoon peak hours and stops along Navan Road, which residents describe as"highly dangerous" for pedestrians as it has no sidewalks and is heavily used by large trucks travelling at high speeds.

CBC spoke withseveral residents who used words like "nightmare," "annoying" and "discouraging" to describe their daily commutes.

But it wasn't always like this.

For God's sake, we're the capital city of Canada.- Natalie Chan, resident

Residents say other more efficientroutes were gutted in 2019 when OC Transpo made massivechanges across the cityas it prepared to welcomeLRT.Onebeloved neighbourhood bus route, the 225, was scrapped during the pandemic.

"[We] are faced with unconscionably bad transit service and clearly zero consideration by OCTranspo," wrote one resident in a survey conducted by the local community associationin response to theroute changes.

WATCH | Resident takes reporter on a trip to nearest grocery store:

We timed her trip to the nearest grocery store. It took almost an hour

2 years ago

Duration 3:24

Natalie Chan takes two buses to reach the nearest grocery store a Walmart in Orlans. She took CBC reporter Priscilla Ki Sun Hwang on her latest grocery run, which took just under an hour. According to Google it's an 8-minute drive.

Lost employment opportunities

Natalie Chan, who has spent the last six months searching for a job, saidshe's ruled out most of her options in west Ottawabecause it would take her about two hours to get there using public transit.

Chan, who moved to the Trailsedgecommunity just before the pandemic, said it's difficult to run errands with no car and no retailers in the immediate neighbourhood.

"It just doesn't make sense what happened here," said Chan, comparing Ottawa's transit system to those in other cities where she's lived.

For Chan, the bus stop nearher house is useless for a large chunk of the day because the route operates only during peak hours. She often walks about 15 minutes to the nearbypark-and-ride to catcha differentbus there.

"I feel trapped," Chan said. "It's really frustrating ... because for God's sake, we're the capital city of Canada."

'Tedious' trudge to school

For Erik Boyechko, it's about athree-hour round trip between his home in Bradley Estates andthe University of Ottawa, where he studies five days a week.

Without a driver's licence, Boyechko saidthe restrictive transit schedules often prevents him from socializing.

"I have to be careful. I can't spend too much time out downtown," he said.

Last week, despite careful planning, Boyechko was late for class when hislocal bus arrivedbehind schedule.

"Tedious, frustrating, unreliable," is how he described his current commute.

'Come on,OC, you can do better'

Anik Tracey began commuting to work a month ago, but she's already discussing other options with her husband, who will also soon start working downtown.

"It really does feel like we're isolated," said Tracey. Shesets outearly each weekday morning to take advantage offaster routes, but her round trip commute can still take hours. Weekend options are even slimmer, she said.

"I don't even understand. We're so close to Blair," Tracey said."There's got to be a way to make it more efficient for our community."

Tracey believes the city can and should provide a solution, whether it's rapid shuttles from the underutilized Chapel Hill South park-and-rideor better planning of existing routes.

"Come on, OC, you can do better," she urged the city's public transit authority.

Stefanescu used public transit last year when she didn't have a car.

She now drives to work inGatineau, Que.,because the same journey on public transit would take two hours and involve several transfers. Nevertheless, she saidshe's "angry" on behalf ofher neighbours, some elderly, whose travel options arelimited without a vehicle.

"It's unacceptable," Stefanescu said.

What's the solution?

Coun. Catherine Kitts agreedthe city has failed her constituents when it comes to public transit in that area.

Kitts said OC Transpo told her ridership there is too low there to justify adding routes, while residents tell her current service levels are unreasonable and impractical.

"That's the chicken and the egg situation," said Kitts, who noted development applications "are coming fast and furious" in the area."So you know, at some point in time we need to make a decision based on opportunity."

WATCH | Councillor on whycity should care about south Orlans ridership:

South Orlans commutes 'not reasonable,' councillor says

2 years ago

Duration 1:51

Orlans South-Navan councillor Catherine Kitts described a lack of transit service in her ward as a 'chicken and the egg' situation, where the city has told her ridership is too low to justify more routes there.

Kitts saidshe's advocating for reinstating the225, which offered amore direct routeto Blair station fromthe empty park-and-ride she calls "a white elephant."

"Alot of people in south Orlans, in Bradley Estates, they want to take transit," Kitts said."They want that to be an attractive option for them."

No new routes planned, city says

The city declined an interview, but wrote in an email late Tuesday afternoon thatit doesn't have money set aside to reinstate suspended routes such as the 225.

"No new routes are planned for this area this year," the email reads.

Thecity islooking atconnecting route 228, which only runs three times each morning and afternoon along NavanRoad, to the park-and-ride. OC Transpoalso promises to add a bus shelter to thestop at Navan andPag roads this yearto address some safety concerns raised by residents.

This year's transit budget, which needs to find $39 million to balance the books, will be hashed out at Thursday's transit commission meeting, where the public can also weigh in.