Through good and bad, John Manconi has stood by OC Transpo but the ride's about to end

Today's transit commission meeting was already shaping up to be a testy one.

Six weeks ago, an LRT train derailed at Tunney's Pasture station due to an axle bearing problem. The Confederation Line shut down for an entire work week, and more than a quarter of OC Transpo's fleet of 39 light rail vehicles ended up needingrepairs.

So when John Manconitakes the virtual stage Monday morning at his last transit commission meeting and one of the final public appearances inhis 30-year career at the city he'salreadyexpecting to be in the hot seat.

And then, less than 24 hours before Monday's meeting,another train derailedjust west of Tremblay station. No one was hurt, thankfully, but the pictures of a rail car off the tracks, smashing through a fence and hitting a switch box, are shocking.

It can't be the note on which Manconi wanted to depart.

Three-decade career

Manconi is one of a dying breed.

Born and raised in Ottawa, he's spent his entire 32-year professional career with the municipality, starting in 1989 inspecting backyard drainage systems in the pre-amalgamation city of Nepean.

Even in thatjunior job, Manconi says he picked up skills on "creating win-win environments" and dealing with parties in conflict.

"Because where there's a drainage dispute between two neighbours, it cangetvery ugly," he said in an interview last week, before the most recent derailment.

Manconi rose through the ranks over three decades, overseeing road maintenance and snow removal. In 2007, he was named the general manager of public works, where he was successful and well-liked. In 2012, the year council finally decided to move ahead with LRT, he became head of OC Transpo.

Face of LRT problems

When a bureaucrat becomes a household name, it's almost never for good reason.

Manconimanaged to sailalong for a few years without too much controversy as OC Transpo boss. He even emergedgenerally unscathed from theRideau Street sinkhole incident where, miraculously, no one was hurt and most people blamedLRT contractor Rideau Transit Group fortunneling under the road.

But in mid-2017, as it was becoming clear that the LRT wouldn't meet its contractual due date of May 2018 it would end up being 465 days lateManconistarted to come under pressure, even though the line was being built by a private consortium.

The LRT contract gave all communications power about the project to the city, presumably so it could control the messaging. But it also made Manconi the face of both the delays and a seeminglyendless list of problems that cropped upafter it opened in September 2019.

• TIMELINE | The turbulent 1st year of Ottawa's LRT network

People have called for his resignation including a citizen transit commissioner.He's been verbally abused when he's been out with his kids.

Asked if he thought it was fair to have been the bearer of repeatedly bad news, Manconi said it goes with the job.

"I'm pretty recognizable wherever I go," saidManconi, who's well over six feet.

It's with whoever sits in this chair. And you need to be prepared to do that."- John Manconi on accountability

He says can take it, but wonders how many others are willing to put up with the constant criticism and pressure.

"The phone never stops ringing," he said."I don't think everybody wants that lifestyle because it can be hard on you."

Still, Manconi says, "you can't contract out accountability."

Rideau Transit may have built the Confederation Line, and its maintenance arm is supposed to keep the line in good shape for the next 30 years, but the OC Transpo brand belongs to the city.

"The responsibility and the accountability to the customers, the taxpayers, council, the media, is not with a private consortium," he said.

"It's with whoever sits in this chair. And you need to be prepared to do that."

On accountability

Manypeople don't directly blame the city for the LRTbeing late, or even breakingdown. But they do blame them and Manconi as the head of OC Transpo for not being more upfront about what was happening and not overseeing RTG's work.

Take September 2018. Councillors running for re-election that fall had been telling their constituents over the summer that the LRT would be launching in November. An August memo from OC Transpoupdating the project raised no red flags.

In fact, bus drivers were issued pink slips, buses were taken off the road, routes were redirected, all with the understanding that the LRT was opening imminently.

So imagine the outrage from both councillors and the public when they learnedLRT wouldn't be opening until the following year.

There was one bigquestion on everyone's mind: how could the citynot know the Confederation Line wouldn't be ready?

• ANALYSIS: LRT contract shows service was to begin May 2018
• Trillium Line expansion 4 months behind, SNC-Lavalin told city in January

We still don't have an answer to that, and it's not clear that the fault lies solely with Manconi. But the fact the city, to this day, still appears to becaught unaware when it comes to issueswith the train is a serious problem.

Asked how the city can have better oversight with these sorts of undertakings, Manconi said that "this obsession with when's itopening has to stop." Most people "can't even predict when their kitchen renovations are going to get done," he said, let alone a multi-billion-dollar infrastructure project.

Perhaps. But there are still dates written into those contracts, and the public should be told when those deadlines won't be met.

Taking the long view

Asked if it was disappointing to be leaving a long career with the city on a down note,Manconi whose last day is Sept. 30said that until the August derailment, the Confederation Line had been working well for the last year.

Anyway, these days, he's taking the long view.

Sitting in the concourse at Pimisistation, Manconisaid he's proud of the natural space, public art and involvement of the local Indigenous community there a first for the city.

He points out that thenew central library will be close by, and maybe even one day, an NHL hockey arena.

The Leitrim station being built as part of the Trillium Line extension is located in an open field, Manconi added, but in a few years it will be "surrounded by houses and a community, and those people are going to be using transit forever."

That's city building. It's messy and there are some pretty big bumps along the way. And Manconi insists that if people just give it time, the Confederation Line will hold up to comparisons with transit networks in places like Toronto, Boston and New York.

"You know, you have to have some glitches, but it's a phenomenal system," said Manconi."And in a few years, people [will] look back and say, 'Thank goodness we did that.'"