It's a small line after all: COVID-19 test site inspired by Disney crowd control measures

The lead doctor ataCOVID-19 testing centre just outside Ottawa says shemay have found a solution to the province's testingwoes:a same-dayappointment system inspired by crowd control at Disney amusement parks.

Dr. Suzanne Rutherforda big Disney fan who's visited their themeparks with her children worked at multipleCOVID-19 testing centres in Ottawa before being put in charge of the North GrenvilleCOVID-19 assessment centre in Kemptville, Ont., in late September.

The centre opened at a time when the province's testing system was under major stress, with people waiting outside test centres like the one at Ottawa's Brewer Arena for hours at a time.

"I often sat there and thought, 'What we need is the Disney FastPass system,'" Rutherfordsaid in an interview with CBC Radio's In Town And Out.

"There's really no other place in the world that manages crowds and lineups better than Disney."

So she modelled the appointment system at the North Grenvilletesting siteon the FastPasssystem, which allows people to reserve times at Disney attractions and then wait in lines that are shorter than regular ones.

Anyone who thinks they qualify for a COVID-19 test is first assessed by staff upon arrivalat theKemptville Campus Education and Community Centre. Those who are eligible under provincial criteria are then given a window of time to show up at the actual testing centre, inside Bell Hall, to get tested.

Rutherford said having people register in-person avoids both the pitfalls ofphone and online appointment systemsand the inconvenience of waiting in line outside. Instead, people are encouraged to leave and come back or wait in their cars in the time between registration and getting the actual test.

"I really wanted people to be able to access the Kemptvilleassessment centre equitably," said Rutherford.

Over 500 people were tested in one day last week, Rutherford said, with no one waiting more than 45 minutes from the time they arrived to when their test was completed.

"We basically have been able to manage the volume so far, even on our busiest day," said Rutherford. "There's very minimal, minimal waiting times."

Ottawans welcome

Everything's been going so smoothly that Rutherford is inviting people from Ottawa and the surrounding area who qualify for a COVID-19 test to make the drive toKemptville, roughly 60 kilometres from the national capital's downtown.

In late September, the province changed the eligibility criteria for testing in an attempt to to relieve pressure on publicly funded testing sites and clear a severe backlog of samples.

Only people experiencing symptoms of COVID-19, those who have come in close contact with a person who has tested positive andresidents andworkers in a setting that has a COVID-19 outbreak qualify for testing at assessment centres.

Others, including those visiting relatives in long term care homes, may qualify undertargeted testing initiatives directed by the Ministry of Health or the Ministry of Long-Term Care.

Testing centres, for the most part, have transitioned to appointment-only booking systems. Testing is also available at select pharmacies for asymptomatic peopleby appointment only.