Towns seek answers after voting snafu

Municipalities across Ontario are demanding to know more about what caused a major delayin internetvoting on election day, and how the company providing the service will prevent such a breakdown from happening again.

Polls remained open until 8 p.m. Tuesday in five communities in the Ottawa Valley after the company experienced "technical delays" on Oct. 22.

Renfrew, Pembroke,Petawawaand the townships of Laurentian Valley andWhitewater Regioncollectively made an emergency decision to extend the vote an extra day, as didtwo dozen other communities across Ontario including Sudbury, Owen Sound,KawarthaLakes and Huntsville.

• Sudbury mayoral incumbent 'disgusted' by election night delays
• Cambridge, townships extend voting deadline due to online voting delays
• ONTARIO TODAY |Online voting delays in 51 Ontario municipalities

The municipalities hiredCanadian company Dominion Votingtoprovide internetand telephone voting. The City of Ottawa also hired the companyto provide its voting tabulators and counting software.

On Monday evening, Dominion Votingblamed a third-party service provider in Toronto for limiting the bandwidth during the peak period when votes were rolling in, causing delays.

'Groundhog Day' for at least 29 communities

Officials in the affected communities expressed disappointment.

"People are still fearful of [voting online]," said DeanSauriol, returning officer in the Township of Laurentian Valley."You get a situation like we had now, it really puts a black mark on it."

In Pembroke,75 per cent of voters tend to cast their ballots online or by phone,whilethe other 25 per cent cast a paper ballot at the town's lone polling station at the local Legion, according to returning officer andchief administrative officerTerry LaPierre.

The glitch, over which the town had no control, was frustrating enough,LaPierresaid. Having to do it all over again Tuesday just added to the frustration.

"I felt like I'd woken up to Groundhog Day," he said."Here we go again, doing the exact same things we did yesterday for another day."

Resident embarrassed by online voting trouble

6 years ago

Duration 0:20

Suzanne Klassen is relieved she voted the old-fashioned way after problems with electronic and telephone voting forced a number of municipalities, including Renfrew, to keep polls open an extra day.

Seeking reassurance

Once the election is settled, LaPierre said Pembroke will begin asking questions of Dominion Voting and demanding the company solve the problem by the next round ofmunicipal contestsin 2022.

LaPierresaid Pembroke's not alone: on a conference call,officials from communities across Ontario,from Collingwood to Sudbury to Kingston,shared his concerns.

The company is offering those concerned municipalities reassurance.

"We'll do a full-company debrief on the problems that occurred, and how to ensure that Ontario voters never experience this problemin future," said Dominion Voting spokesperson Kay Stimson.