Councillor asks why there's still no online booking for Para Transpo

Newly elected Rideau-Rockcliffe Coun. Rawlson King is wondering where the online reservation system for Para Transpo customers is.

King told transit commission members Wednesday he'sreceivednumerous calls from seniors, veterans and disability advocatesabout the long wait times for the city's phone booking system.

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"It's been overwhelming," he said."This is the only transportation resource that they have."

King wrote to city staff about whetherPara Transpo will have the option of online booking before 2022 and thestatus ofa report on the issue, whichis expected to be presented at a commission meeting later this year.

He said he was dissatisfied with the answer.

"I felt that we asked some very pointed, specific questions for estimated timelines but the answers were a bit vague," he said.

"The other reason why I'm concerned in terms of my inquiry was because I think we utilizedthe delivery of LRT as a rationale for the delay of this process."

Money and staff needed

OC Transpo's general manager John Manconi saidstaff that would be responsible for working on this projectare already putting inovertime on the light rail transit line launch.

"It's not that we're using LRT as the excuse," he said. "If you want to go faster, as part of the 2020 budget, bring forward a funding source."

Manconi saidhe would need about $1 millionand five full-time employees to move the project ahead.

"It sounds like you want to move on this and we need some resources to manage the technology piece, which is very complex, because we want to get it right," he told committee members.

Some Para Transpo users have told city officials they have concerns about online booking being more efficient than the phone, which would put people who have to use the phone at a disadvantage if more people immediately snap up spots online when they become available.