Pembroke parent gets $8K Xbox bill after son racks up charges

The fatherof a Pembroke, Ont.,teen is warning parents to keep a close eye on their children's gaming habits after his son racked up nearly$8,000 in Xbox charges.

On Dec. 23, Lance Perkins got a credit card bill for $7,625.88 after his 17-year-old son used his credit card to make in-game purchases for one of the FIFA series of soccer games.

"It floored me. Literally floored me, when I'd seenwhat I was being charged," Perkins told CBC News.

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Perkins said he hadgiven his son a credit card for emergenciesor tomake purchases for the family's convenience store.

Althoughhis son confessedhe hadbeen using the card illicitly, Perkins said his son, too, was truly shocked at how much he hadspent.

'He's just as sick as I am'

"He thought it was a one-time fee for the game," Perkins said.

"He's just as sick as I am, [because] he never believed he was being charged for every transaction, or every time he went onto the game."

Perkins quickly contacted his credit card company, and wastoldunless he wanted to have his son charged with fraud, there was nothing itcould do.

He then got in touch with Xbox,and the company sent an email within minutes thatthe bill would stand.

When he explained his son was a minor, Xbox said it would look into the charge although Perkins said the family hasn't heard anything.

"Until I actually hear from them, it's actually very discouraging," he said.

Microsoft,Xbox'sparent company,declinedCBC'srequest for an interview,but said in a statement that theXboxcomes with a setting thatprevents minors from making purchases without their parents' permission.

"Purchases made using a parent's payment account are legitimate transactions under the Microsoft Services Agreement, and we encourage parents to use the many platform and service features we make available to prevent unapproved charges," the statement said.

Exorbitant billing 'common' problem

Cases like the Perkins'sXboxmisadventure happen more frequentlythanpeople think, said JohnLawford, executive director of the Public Interest Advocacy Centre (PIAC) in Ottawa.

"It's a common, common theme both in Canada and around the world," said Lawford.

Typically, games offer opportunities for players to buy extra levels, features or players and while sometimes it's clear you're paying with real currency, that's not always the case,said Lawford.

"I would think that [cases are]easily in the tens of thousands in Canada, if you count all the platforms," Lawford said."It's hard to know, because there's no requirement to report this and there's no central repository of consumer complaints. But the various provincial consumer ministries are starting to look at online more and more."

In the United States, exorbitantbills have been the subject of complaints to the Federal Trade Commission, which is mandatedto protect consumers from uncompetitive or deceptive business practices, said Lawford.

It's a common, common theme both in Canada and around the world.- John Lawford, consumer advocate

Few laws exist in Canada to protect consumers here, so parents should make themselves awareof what games their children are playing and learn what sort of in-game purchases they're able to make,he urged.

As for Perkins, he hascome up with one way to ensure he won't be getting another shocking credit card bill.

"There will never be anotherXboxsystem or any gaming system in my home."

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