Transit commissioner calls for extended fare freeze, refund amid LRT mess

An Ottawa transit commissioner is calling for an extended fare freeze and even a limited refund as problems with the city's floundering LRTsystem continue to pile up.

Multiple trains lost power over the weekend, causing extensive delays for passengers. As a result, OC Transpoput just nine trains into service Monday morning, andpulled dozens of buses off their regular routesto bolster downtownservice.

• OC Transpo pulls buses to fill in for missing trains
• 'Power loss' on 2 LRT trains leads to delays for riders Saturday

"I'm frustrated and I'm angry and enough is enough. This service has gone from bad to abysmal," citizen transit commissioner Sarah Wright-Gilbert said Monday.

On Sunday, Wright-Gilbert, who has been an outspoken critic of the city's response to the ongoing LRT problems, tweeted:"To say that I am disappointed in our public transit system, and the $5M/month maintenance contractor, [Rideau Transit Maintenance],is an understatement.... Promises continue to be broken. It's time for an extension on the fare freeze."

In November, the transit commission approved a fare freeze until the end of March, resulting in an estimated revenue loss of $1 million.Transit fareshad already risen the month before,and wereset to rise again by an average of 2.5 per cent on Jan. 1.

But after theLRTfailed to run as reliably as promised,Mayor Jim Watson proposed a three-month freeze.

• OC Transpo to freeze fares until at least March

At the time, commissioners left the door open to an extension if service didn'timprove.

Wright-Gilbert wants the fare freeze extended until September. She said she's afraid customers faced with a choice between a $120 per month parking pass and unreliable LRT service will choose the former, and said she's already seeing some people give up on public transit as the Confederation Line's problems persist.

"We need not only a fare freeze, but OC Transpo should consider refunding at least a month of service in order to entice riders to continue to use this service and to come back," she said.

Transit users chimed in on social media.