Hydro One probe by ombudsman gets 2,500 more complaints

Since Ontario's ombudsmanannounced an investigation into Hydro One's billing practices and customer service last week, his office hasreceived almost 2,500 more complaints.

With the total now at3,100,Ontario's ombudsman has told his followers on Twitter not to despair.

Andre Marin saidhis staff is meeting weekly with the utility in an effort to sort outindividual cases customers who have had issues ranging from no bills for months, to unusually steep bills.

In some cases, Marin said, customers' houses burned down and theycontinued to receive hydrobills.

As for the number of complaints, Marin said they continue to rise.

Prior to the investigation, Marin said he had about 650.