Homeowner in Thunder Bay sued for $30,000 in lawsuit over heating & cooling system

A womanin Thunder Bay, Ont., is being sued for $30,056.98bya company she alleges installed a faulty furnace and air conditioner in her home.

Carol Townsonmade the allegations after she signed a contract with Eco Energy Home Services Inc. in October, 2015 to rent a high-efficiency furnace, a high-efficiency air conditioner and a Fast-stat coil.

A day after she signed the contractthe equipment was installed in her north side home, but that's when the trouble started, she said.

Townsonclaims the air conditioner, which has never worked, was notcompletely installed, and was told by the contractor that another part was required.

She also stated the installer did not clean up after the work, leaving a hole in her home where the air conditioner was placed but never properly sealed.

An independent contractor, who visited Townson's home, noted numerous issues with the installation, including:

• No primer on venting joints
• Improper condensate pump hose
• Electrical not to code
• Non satisfactory duct work
• No combustion air venting, not terminated properly
• Venting not properly sloped
• Old humidifier not removed hot air leaking
• No validation sticker
• Recommend two pipe system
• Air conditioning venting to be moved to the back of the house
• Insulation on air conditioning unit not proper
• Air conditioning lines not strapped

Townsonalleges she attempted to contact Eco Energy, as well as its subcontractors, more than30 timesbut was not successful in obtaining repairs.

There is no Technical Standards Safety Authority (TSSA) number attached to the work, which is a requirement for the installation of appliances in Ontario.

Townson's court documents state that she wants the Eco Energy equipment removed from her home, and the contract terminated.

Woman owes $30,000 says company

In its statement of claim, Eco Energy Home Services Inc. said it stands by a letter sent to Townsonin February 2017 by EcoHome Financial Inc,. stating she owes $30,056.98 to pay out the full contract, including interest.

The company, in its statement, said it denies all of Townson's claims.

None of the allegations have been proven in court.