TTC CEO Andy Byford stepping down after 5 years to lead New York City Transit
Byford said Tuesday morning at TTC headquarters that he will be leaving in mid-December
Toronto Transit CommissionCEO Andy Byford is stepping downin mid-December to take a job as president and CEO with New York City Transit.
Byford, who starts his new job in mid-January,made the announcement at the TTCheadquarters on Tuesday morning.
He told reporters that his new job is "arguably the toughest job in transit right now."
Byford said he is most proud of what he called"my signature policy that of changing the prevailing culture at the TTC."
Byfordsaid his last task will be to deliver the opening of the Line 1 subway extension to Vaughan in York Region, with its six new stations and 8.6 kilometres of new track.
TheTTC'sdeputy CEO Rick Leary will be acting CEO starting onDec.22.
On Sunday, the New York Times published the results ofan investigation that revealed the city's subway system has suffered from years of neglect and bad decisions, making the New York City Transit the worst performing system in the world.
TTCneeds new ridership strategy, Byfordsays
When he started at the TTC in 2011, Byfordsaid he realized the transit system needed to get back to basics. That realization led to a five-year plan introduced in 2013.
"While there will always be room to improve still further, the basic tenets of the service have been substantially improved with subway delay minutes down 21 per cent year-over-year, delay incidents down seven per cent, track fires a major cause of delay down 42 per cent and short turns, long the bane of bus and streetcar riders' lives, down nearly 90 per cent," he said.
"The system is cleaner, information is clearer and customers have noticed the difference. Over the last five years, customer satisfaction, as measured by independent surveys, has risen a statistically significant seven percentage points to record levels that are being sustained."
Byford said his achievements include more reliable vehicles, a new smart card system being rolled out, modernization of the TTC fleet, 50 new streetcars and four-year contracts negotiated with TTC unions in 2014.
Mayor John Tory thanked Byfordfor his leadership in a statement.
"He leaves the TTC in much better shape than when he became CEO five years ago," Tory said.
"Mr. Byford has been no less than superb when it comes to taking the tens of millions of additional dollars city council has given the TTC under my leadership and that of TTC Chair Josh Colle, and investing this new money quickly and wisely in restoring services previously cut and adding new services."
Coun. Josh Collealso thankedByfordfor his service andsaid he will be missed at the TTC.
"He has succeeded at all of that, and more. We have all been fortunate to have his expertise and leadership here in Toronto where transit is never far from the top of the issues list.
"He loved to ride the system and talk with our customers. He is a great communicator, as we have all seen in action over his time with us here in Toronto. New York is lucky to have him."
Colle said an executive search has been hired and the TTC hopes to have a new CEO by July 2018.
Union wishes Byfordwell
Frank Grimaldi, president ofAmalgamated Transit UnionLocal 113, which represents more than 10,000 TTCworkers, said the union hopes the city hires a replacement who respects the rights of workers and pushes for more public transit in Toronto.
"We wish Andy Byford well as he leaves the TTC and moves into his new role," Grimaldisaid in a statement.
Originally from Plymouth, England, Byford came tothe TTCfrom Sydney, Australia, where hewas chief operating officer for Rail Corporation New South Wales.
Before that, he heldseveral positions with rail operators in the United Kingdom, includinggeneral managerof customer service for several lines of the London Underground.
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