Riders are coming back but transit agencies warn they're not fully up to speed after COVID-19

Two of Ontario'sbiggest publictransit agenciessaythey're seeing a welcome uptick in ridershipaftertwo years of dismal demand, but they warn there's still a long way to go before theycan fully recover from the COVID-19 pandemic.

Both the TTC andGO Transit saythey've regained 60 and 50 per cent of pre-pandemic riders respectivelydue to the loosening of COVID-19 restrictions, more in-person eventsand a gradual return to office work. But they both say it's hardto plan for future riders.

"It's taken us two years to get back to this," saidTTC spokesperson Stuart Green. The TTC says its financial report going to the board Thursday will forecasta$66-millionrevenue surplus, partly due to labour and operating savings, by the end of 2022.

"We'll get back to those levels that are pre-pandemic, but probably not in the same patterns that we saw," Green added.

Government relief packages helped keep both transit agencies afloat since the pandemic struck in 2020.But at the best of times,both heavily rely on farebox revenue to operate. To keep thatcash flowing, they say they have toregainriders who stopped taking public transit, attractnew onesand findways to adapt to changing commutingpatterns.

"These are things that we need to be aware of so that we can make sure we're delivering the best service, at the right times of day, on the right routes," Green told CBC Toronto.

Green says weekendcommuters are returning at a faster rate than weekday riders, since many who used totake theTTC to workfor a 9 a.m.start, and who tooktransit home at 5 p.m,now go into the office at varying times throughout the week.

There's a similar trendon GO Transit, which ispartly why the companyis exploring different fare optionsto bring more riders back, and implemented free wifi on trains, buses and in stations in 2020, says Anne Marie Aikins, spokesperson for Metrolinx, the provincial agency that overseesGO Transit.

"That's going to be a key element to use the commute as your part of your workday or relaxing," Aikins said.

Green saysthe TTC is also looking at different opportunities tobring in more customers, and points totheon-demand community transit busesthat have been operating inEast York, the Beachand in North York. He says it's also looking into ride sharing, as well asconsulting and partnering with other organizations.

Returning and improving commutes

Green says with the exception of seasonal services, all TTC service routes are still operating, with some at reduced capacity compared to pre-pandemic levels. In contrast,Aikins says while GO buses have returned to normal operations, about 25 per cent of train routes aren't operating yet.

She says the goal is to have all routes running at 100 per cent by the fall, and expects more riders to fill out the remaining empty space as gas prices rise and traffic gets thicker.

"People are eager for us to bring back all of their services, and we're doing that as fast as we can," she said.

Not only are riders looking forward to a return to normal services,they're also anticipating new ones. Aikins notes both commuters and transit operators alike are waiting for theEglinton Crosstown andFinch West light rail transit lines to open in the next two years.

She says that's adirect contrast to Metrolinx's2021report, whichnoteda loss of commuter interest in GOTransit's expansion projects as akey risk for the organization.

"I think people are really anxious to see it all come together," Aikins says.

Coming back stronger

The expansion of transit networks and the return of ridership is welcome news toVincent Puhakka, a campaign committee member forTTCriders, a group that describes itselfasa "democratic, volunteer-led organization of transit riders."But it doesn't fully show that transit agencies have learned thelessons ofthe pandemic, he says.

"Lots of people wanted to ride transit and the service wasn't there for them," saidPuhakka, referringtothe overcrowding of buses before and evenduring the pandemic, despite the slowdown in service.

"So what's going to happen when people return to transit in a big way, which is already happening?"

Puhakka says it's crucial that the City of Toronto helpTTC and Metrolinxbetter integrate andstreamline transit systems, keep fares affordableand maketransit a priority in low-income areas that were shown to use the servicemore than others.

Both operators note that while they're also ready to ramp down at a moment's notice in case future COVID-19 waves shut things down again, they're ready to ramp up services on all fronts to meet increasing demand particularly in September as students head back to class.

"The one thing I've stopped doing with this pandemic is predicting and assuming things are going to happen," saidAikins.

"It's hard to tell, but it's looking very optimistic that riders are coming back."