What we can learn from Doug Ford's days on Toronto city council

As Progressive Conservative leader Doug Ford criss-crosses the province on the campaign trail, makingpromises about the tax cuts and efficiencies he'll bring to Ontario, voters won't be able to look to Queen's Park for proof of his priorities or track record.

Instead, it's Ford's time at Torontocity hall that offers insight into what makes him tick.

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Ford was acouncillor from 2010 to 2014 during the tumultuous mayoralty of his younger brother, the late Rob Ford. Now, some hisformer council colleaguesrecall him being a "ruthless" local politician with a constant focus on cost-cutting,a penchant for picking fights, and a personality that switched between "jovial" and "mean."

Others compliment his business-oriented emphasis on looking after the city's citizens the way he would serve his customers, saying he's someone who "knows how to deliver."

Either way, how Ford wouldrun Ontario, many critics and supporters say, can be traced back directly to his four years withinthe province's largest municipal government.

His focus on cost-cutting

Ford's rhetoric during this year's provincial campaign has been marked by talk of slashing taxes and hydro bills, and a focus on government finances that echoes his time on city council.

Coun.Glenn DeBaeremaeker, who spent four years a seat away from Ford in Toronto's clamshell-shaped council chambers, believes Ford looks at government like abusiness, and says hispolitical style is to "contract out everything."

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Indeed, as a councillor, Ford was well known for pushing cost-cutting measureslike contracting out garbage pickup and building cleanersefforts hearkening back tohis time running his family's company, Deco Labels & Tags, where he aimed tostreamline the business.

"During our time at city hall, we made several changes, we made improvements all along the line... but nobody was laid off or thrown to the curb," saidDougHolyday, a former councillor who has known Ford since 1994 and supports hisrun for premier.

Ford insisted on finding efficiencies in every single city department, echoes Etobicoke Coun. VincentCrisanti, also a longtime friend of the Ford family.

Ford was focused on "customer service," be it returning resident phone calls or making visits to people's homes, Crisanti adds, a philosophy he says is rooted in a respect for taxpayers.

"Doug knows how to deliver what he says he's going to deliver," he said.

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However, oneof the cost-cutting measures supported in 2011 an external audit of city services haslong been criticized for costing millions.

Soon after, Ford raised some residents' eyebrows and garnered support from othersover histalk of proposed cuts to city libraries as the city grappled with a $774 million deficit in the next year's budget.

His remarks that he would close a library branch in his own ward "in a heartbeat" also led to a very public spat with Margaret Atwood.

Library reaction

13 years ago

Duration 2:31

Torontonians react to Coun. Doug Ford's dismissal of author Margaret Atwood and her call to save public libraries. Stephanie Matteis reports.

His love ofbusiness deals

Cost-cutting wasn't the only example of Ford's corporate sensibilities on council.

Whether he was championing the notion of a massive Toronto waterfront redevelopment project, funded by the private sector and featuring a ferriswheel and monorail, or pitching the idea of bringing an NFL team to the city through corporate cash, Ford was known for listening to lobbyists and trying to make business deals.

In one case, Ford's business interests clashed with his council role and landed him in hot water. After Ford left council, the city's integrity commissioner foundhebroke council rulesby tryingto help several companies with ties tohis familybusiness in their dealings with the city.

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Some sayFord's business leanings are coupled with afrustration for typical political processes.

"I don't think he enjoys the cut and thrust ofdebate because, as a business person, hewants to get all the facts out on the table and make a decision as quickly as possible," saidCoun. Norm Kelly.

"And the circuitous routes that politicians and civil servants take to arrive at policy, I think he finds frustrating."

He was also accused of using the money he made through his family business to further his political career, after beingfilmedbyCBCToronto handing out $20 bills to some of the city'spublic housing residents in 2013.

The same week, hewaded into a similar controversy with a planto donate $50,000 of his own money to revitalize multiple city parks.

Doug Ford apologizes

11 years ago

Duration 1:29

Coun. Doug Ford says he's sorry if he offended anyone by handing out cash.

His 'jovial' yet 'ruthless' personality

Councillors also remember Ford for his big personality, one his former colleagues describeas warm and friendly at times, and mean and cutting at others.

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On one hand, Ford was typically "jovial," the type of councillor who liked to kid around,DeBaeremaekerrecalls. The pair bonded over being vegetarians during their time on council together, he adds, withFord explaining at the time thathe'd stopped eating meat after working in a slaughterhouse when he was younger.

"Things that he saw impacted him, and he had compassion," De Baeremaekersaid.

On the flip side, Ford was known for personal attacks.Many members of council debate and disagree, notes councillor Josh Matlow. "But rarely does it get to the level that Doug Ford would get to, where it would just get sort of personaland mean," he said.

Councillor Kristyn Wong-Tam feels similarly, saying Ford was a generally a friendly guy who could also be "intolerant" and "ruthless,"particularly when trying to get his way.

In one instance, Ford was reprimandedby the city's integrity commissioner and told to apologize for using "intimidating language" with an activist,asCBCToronto reported in 2012.

He also sparked controversy with comments about an Etobicoke home for teens with autism, saying it was ruining the community.

Even Ford's own brother wasn't spared his sharp tongue.

In his bookMayor Rob Ford: Uncontrollable, MarkTowhey former chief of staff to the late former mayorsaid Doug Fordpublicly mocked his younger siblingduring the pair's weight-loss challenge at city hall, in which the elder Ford wound up losing more pounds.

His penchant for picking fights

Ford was also known for his combative nature during his time on city council, and he "didn't mind having enemies," wrote Towhey.

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"[Doug Ford] liked fighting, maybe even more than he liked winning,"Towheycontinued.

"Given the choice between fighting an impossible battle at City Hall or sidestepping the fray and achieving victory in a less confrontational way, he usually chose the fight."

Thechaotic 2013 meetingto limit his younger brother's powers as mayor amid his crack cocaine scandalwas no exception.

Ford traded barbs with onlookers in the packed council chambers an "ugly scene,"CBC Toronto city hall reporter Jamie Strashinsaid at the timeand at one point snappedata fellow councillor who'd been caught drinking and driving,saying, "You've got your own issues."

Ford'spublic feud with former police chief Bill Blairthe following year also made headlines.

The elder Ford had accused Blair of leaking information about his younger brother to the media and painted Blair's subsequent threat of a defamation suit as an act of revenge.

Ford later apologized.

But throughall his feuds, victories, and scandals, one thing remained clear: Ford's populist appeal resonated withmany Toronto residents across the city during his four years on council.

That support led him to win a third of the vote 330,600 ballots duringhis unsuccessful 2014 run for mayor.