Vast majority of staff at Toronto jail afraid to go to work, report says

A new report from Ontario's corrections reform adviser is painting a disturbing picture of what it's like to work at the province's biggest jail.

Between 2016 and 2017, the Toronto South Detention Centre (TSDC) saw an 85 per cent jump in inmate-on-staff violence the highest number and greatest rate of increase for any institution in Ontario.

The violent incidentsincludethreats, thrown bodily fluids, spitting and assaults.

As a result, nearly three-quarters of employees surveyed at the TSDC by reform adviser Howard Sapers said that they don't feel safe at work, and 58 per cent said they worry about being assaulted by an inmate at least once a day.

One staff member quoted in the report called the institution a "ticking time bomb," and said he'd neverfelt secure working there.

Sapers saidthe number of incidents at the TSDC are almost entirely responsible for a reported rise in inmate-on-staff violence across Ontario.

42 recommendations for province

Sapers launched an investigation into violence in Ontario's correctional facilities at the behest of the previous corrections minister, Marie-France Lalonde, who called the spike in incidents a "deeply disturbing trend."

This past August, Sapers released an interim report on the topic, and on Thursday, put out the final version, called Institutional Violence in Ontario.

It includesan in-depth look at the TSDC as well as a sweeping set of 42 recommendations to improve staff safety and wellbeingat institutions across the province.

"We talk about better support for staff, better training for staff, better use of de-escalation and defusion techniques," Sapers explained to CBC News. "More meaningful activities for inmates also make for safer institutions."

He is also calling forbetter data collection by the ministry and thedevelopment of a staff mental health strategy to help employees cope with stress and physical injuries.

In a statement, Sylvia Jones,Ontario minister of community safety and correctional services, confirmed she had received the report and said that she is reviewing the recommendations.

"Our frontline correctional employees do a difficult job under very challenging conditions," the statement reads. "We not only thank them, but reiterate our promise to give them the additional tools and supportthey need to keep themselves and those in our custody safe."

Lockdowns, high turnover, inexperienced staff

Sapers saidthe conditions at the TSDC create a uniquely tense environment thatcan bubbleover into violence.

More than half of people working as correctional officers at the institution have been in the job for less than two years, and it's this group, Sapers said, that often find themselves dealing with the most difficult inmates.

"You have relatively inexperienced staff in a very challenging environment. And it was those staff who were talking to us about their fear," as well as the need for more training, he said.

A look insidethe Toronto South Detention Centre when it first opened:

A similar issue applies to the inmates, many of whom are in remand waiting for their trial and are dealing with being incarcerated for the first time.

"Turnover means that there's lots of people who are at their most tense, most troubled, most anxious points," said Sapers.

He also said that frequent lockdowns ratchet up tension.

At the TSDC in 2017, ministry data shows there were 157 partial and 47 full lockdowns, 60 per cent of which were due to staff shortages.

The best vs. the worst

Alison Craig, a criminal lawyer who frequently visits the TSDC, told Metro Morning on Friday she's seen the corrosive impact of lockdowns on clients.

"It means that they are in their cell usually 24 hours a day. They go without showers, access to telephones, exercise," she said, calling the atmosphere inside "extraordinarily tense."

Craig pointedto Brampton's medium-security Ontario Correctional Institute (OCI) as an example for the TSDC.

The OCI has the lowest reported incidents of inmate-on-staff violence between 2012-2017 in the province, a lower proportion of correctional workers and a higher proportion of social workers per inmate compared to the TSDC, and more programming.

Sapers also frequently cites the OCI in his report, writing that itsmethods "require investigation."

Mixed reaction from union

The union that represents correctional workers, a branch of the OntarioPublic Service Employees Union, hasbeen vocal about the need for improved working conditions and increased staffing levels to better protect correctional workers against assaults.

ChrisJackel, co-chair of the corrections division of OPSEU's ministry employee relations committee, saidhe'sglad thatSapershas shone a light on the challenges faced by workers.

"I'm pleased that the study was taken and I'm pleased with the finalized report. I can't say I'm pleased with all of his recommendations," he told CBC Toronto.

In particular,Jackelsaid he's disappointed thatSapersdid not join the union in recommending that officers have access to conducted energy weapons, also known as stun guns.

Jackel saidcorrectional officers need conducted energy weapons in situations like a knife-fight between two inmates, but Sapers writes in his report that there's not enough evidence that they lessen the risk of institutional violence.