Delays, conflicts and confusion hampered Ontario's COVID-19 response: auditor general

Ontario's response to the COVID-19 pandemic was hampered by poor emergency preparedness, inadequate lab capacity and a disorganized public health system,according to a report issued Wednesday by the province's auditor general.

In a special report on COVID-19,Auditor General Bonnie Lysykraises concerns that flaws in Ontario's communication, decision-making and management of positive casescontributed to a wider spread of the virus during the eight months since the pandemic was declared.

The audit found "delays and conflicts and confusion in decision-making," saidthe 231-page report, tabled in the legislature on Wednesday morning.

The report also lays bare for the first time the structure and membership of the so-called "tables" advising Premier Doug Ford and his cabinet on theirresponse to COVID-19.

Among the auditor's key findings:

• The Ford governmentpaid a consultant $1.6 million to develop an organizational command structure for its COVID-19 crisis response, a structure that the auditor criticizes as "overly cumbersome," with no top leadership roles given to public health officials.
• Laboratory testing, case management and contact tracing were not being performed quickly enough to contain the virus.
• Weaknesses in the public health lab and information systems that were repeatedly flagged following the 2003 SARS crisis were never fixed before the arrival of COVID-19.
• The province hadn't updated its pandemic-related emergency plans for years, norrun them through testing scenarios.

"Ontario's response to COVID-19 in the winter and spring of 2020 was slower and more reactive relative to most other provinces and many other international jurisdictions,"Lysyk saidin the report.

"As we continue into this second wave, it is still not too late to make positive changes to help further control and reduce the spread of COVID-19."

At a newsconference Wednesday morning, Health Minister Christine Elliott said the report is"a disappointment, and in many respects a mischaracterization of the province's pandemic response.

"The reality is that over the course of the pandemic, there have been differing views. Differing views among public health officials, amongst the medical community, amongst policy makers, and of course the public," Elliott said.

"We have different views on various aspects of her report."

WATCH | Ford attacks auditor general's report on pandemic response:

Ford attacks auditor generals report on pandemic response

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Ontario's auditor general presented a scathing assessment of the province's response to the COVID-19 pandemic, accusing it of poor preparedness, inadequate lab capacity and a disorganized public health system. The findings were quickly attacked by Premier Doug Ford and Health Minister Christine Elliott.

One chapter of the report focuses on the public health systems for COVID-19 testing, for managing the cases of people who test positiveand tracing theircontacts who may have been exposed to the virus.

Across the province, fewer than half of lab tests have been completed within 24 hours of the patient's specimen being collected, the auditor found.

As recently as September and October, public health units contacted only 75 per cent of people who tested positive within 24 hours of receiving the result, short of the province's target of 90 per cent.

The auditor saidthe largest urban public health units were particularly slow at case management the process of contacting people who test positive, advising them to self-isolate and investigating how they likely contracted the virus. In September and October, the auditor found the average time it took to begin managing a positive caseafter the person got tested was:

• Ottawa - 4.5 days.
• Toronto - Four days.
• Peel - 3.25 days.
• York - 2.25 days.

The delays"may have led to further exposure and spreading of the virus," Lysyk saidin the report.

The report delves into the command structure set up by the government to advise on the COVID-19 response.

Atthe top is the Central Co-ordination Table, co-chaired by the province's top bureaucrat, cabinet secretary Steven Davidson; and the premier's top political adviser, chief of staff James Wallace.

Its membership includes nine deputy ministers, as well as five political advisers from the offices of the premier and the health minister. However, the auditor notes, neither Chief Medical Officer of HealthDr. David Williams nor anyone from Public Health Ontario sitson this table.

Below the Central Co-ordination Table are four others, including theHealth Command Table, which the auditor foundhad as many as 90 participants. Its meetings were held by teleconference instead of videoconference until July, a format the auditor saidwas not effective for clear discussions.

The auditor saidWilliams did not chair any of the Health Command Table's meetings. She calls Ontario's decision not to give its chief medical officer of health the lead role in its COVID-19 response "unusual."

At the same time,the auditor criticizes Williams for failing to use his full powers to issue directives quickly, notably for a provincewide masking order or for protecting temporary foreign workers on farms. Williams told the auditor he only issued directives after consulting with the Health Command Table.

The auditor's report saidWilliams and the Ministry of Health were slow to react in the early weeks of the pandemic. The report questions whyprovincial officials:

• Waiteduntil March 13, the Friday before the scheduled start of Ontario's March Break,to warn against non-essential travel.
• Refused to acknowledge community transmission of the virus until March 26.
• Did not order all long-term care workers to wear masks throughout their shifts until April 8.

The auditor finds instances wherethe government's decisions did not follow the advice of public health experts,including allowing anyone who wanted to get tested to do so from late May until early October.

The auditor also details how the government ignored the advice of Public Health Ontario on setting infection thresholds for the restrictions in its colour-coded COVID-19 response framework.

She saidPublic Health Ontario has played a "diminished" role in responding to the pandemic and posedthat this "may have been impacted by its funding."

The Health Ministry did not fully use the key lesson from SARS the precautionary principle of acting as soon as there is reasonable evidence of a threat to public health to guide its initial response to COVID-19, the auditor said.

The ministry categorized the risk to Ontarians as low even as the virus spread to more than 20 countries and the auditor saidthis meant Ontario developed its strategy for responding more slowly than other provinces.

She pointsto repeated reports by her office since 2003 a time period in which the Liberals were in power for nearly 15 years warningof the need to strengthenthe public health system and improveOntario's emergency preparedness.

The auditor is working on a second special report on COVID-19, which will focus on health-related pandemic expenditures, personal protective equipment and long-term care, and saidit will be issued soon.

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With Premier Doug Ford poised to implement tighter restrictions in Toronto, Peel and possibly York, heres a look back at how the novel coronavirus has surged this fall.