Outgoing Metrolinx CEO talks Bombardier delays, Presto gripes and politics

After nearly seven years in charge of transit development and planning in the GTA, Metrolinx President and CEO Bruce McCuaig is leaving the transit authority next month to join the federal government's new infrastructure bank.

Metrolinx CEO, Bruce McCuaig will be stepping down from his role to join the Canada Infrastructure Bank

CBC News Posted: Mar 29, 2017 9:50 AM EDT | Last Updated: March 30, 2017

Metrolinx CEO Bruce McCuaig is moving on from his role to join the Canada Infrastructure Bank. (CBC)

After nearly seven years at the headof transit development and planning in the GTA, Metrolinx President and CEO Bruce McCuaig isleaving thetransit authority next monthto join the federal government's new infrastructure bank.

McCuaig has been at the helm as the agency undertook a legal battle to end its contract with Bombardierfor the delivery of vehicles for the Eglinton Crosstown.

"We need a quality vehicle delivered to the schedule that allows us to fulfill our commitment to the people of Toronto to launch service at the end of 2021," said McCuaig, in an interview with Metro Morning's Matt Galloway, adding that he wants Bombardier to focus and mobilise its energy.

McCuaig said Metrolinx could facepenalties of up to $500,000 perday if the vehicles aren't delivered on time.

Presto challenges

In addition to the EglintonCrosstown, McCuaig has faced pushback for the technical glitches that came with the introduction of the Presto payment system.

"We knew there were going to be issues ... there's always issues," said the outgoing CEO when talking about the staggered rollout of the system.

Presto machines have suffered reliability problems on the TTC. (Mike Crawley/CBC)

He promises that over the course of this year, the machines will reach a 99 per centreliability figure.

McCuaig said Metrolinx is working closely with the TTC in dealing with fare losses but didn't directly address if they will compensate them for lost fares.

However, according to McCuaig, Presto has brought in around 10,000 new customers each week.

The decision makers

Despite recommendations and promises made by Metrolinx, McCuaig said at the end of the day, the decision makers are the politicians.

"In the end it's a recommendation. It's boards, it's councils, it's cabinets, it's governments who then have to make the final decision."

McCuaig said that business cases are prepared as a matter of routine which goes into the advice Metrolinx gives to the decision makers.

According to him this is something that's never been done in Canada or even North America.

"We've made huge strides in this region to get to evidence-based decision making."

As for whether McCuaig thinks he'd do anything differently, he said no, but hopes that Metrolinx will continue on the path to meeting its promises.

Corrections

A previous version of this story quoted Bruce McCuaig saying the supplier is still on track. In fact, MCuaig said: "We're still tracking, we're still committed to 2021 for the opening of the service... We're still in the window where we can open up the service when we told the public that we would."
Mar 30, 2017 12:38 PM ET

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