Why some Markham, Whitchurch-Stouffville commuters want their GO buses back

Commuters and the Liberal MPP in the MarkhamandWhitchurch-Stouffvillearea, are pushing torevive off-peak GO Transit buses on the Stouffville line that were recently cut by Metrolinxas part of the transit authority'sregional express rail plan.

The schedule changes, which took effect on June 26, addall-daytrain service to theStouffvilleline. Trips between about 5 and 10 a.m. as well as 3 to 7 p.m. go from end-to-end on the line, from theLincolnvilleGOStation to Union Station and then from Union Station back to theLincolnvilleGO Station.

The change doubles the amount of train trips per week on theStouffvilleline, from 85 to 170, but those travelling farther on the line, outside peak hours aren't reaping the benefits.

The problem for some commuters is with midday and evening service: previously, commuters had the option of taking a single bus direct from Union to all points north of UnionvilleGO Station.

Now, there's no longer bus service between Unionand Unionville at those times.

That forces people travelling to and from stations north of Unionville to take a train and bus combination, which some say some adds up to an hour to their commute.

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Markhamresident EliseMilani is one of those people. She said because of the changes, she's now searching for a new homedowntown.

"I'm looking at places already," she said. "It's expensive. It's not necessarily something I was budgeting for."

EliseMilanitravels from theMarkhamGO Station to downtown for work every day, but she works outside of the standard nine-to-fivehours. With the changes, she said she now has less frequent departure times to choose from, has to transfer between the bus and the train and has to spend about an hour more each way on her commute.

Local MPP forOak Ridges MarkhamHelenaJaczek, who is also Ontario's Minister of Social and Community Services,said she's heard from a number of commuterswith concerns about the changes. She's brought them to the provincial government.

"I will also be writing a letter toMetrolinxto formally request that they consider restoring 30 minute GO bus service for local commuters, and I will continue to bring any concerns forward that I receive from my constituents," she said in a statement.

Whitchurch-StouffvilleMayor JustinAltmanncouldn't be reached for comment, butMarkhamMayor FrankScarpittisaid he'll also be advocating for the buses to return at upcoming meetings withMetrolinx.

"In relation to additional rail service, we have been pushing for decades to get all-day GO service to the city ofMarkham," he said. "Usually when new services come along, it enhances someone's experience;it doesn't diminish it."

'Complete service reduction'

University of Toronto student Amanda Ngalso travels fromMarkhamto downtown at least twice a week. She doesn't often have to transfer to the bus, but sayssince she's not travelling in peak hours,she's waiting longer for an hourly train.

"There are many of us who depend on the GO for efficient travel between home and school ... They were more than reasonable before with the buses, but now it just seems very inefficient and just a lot of time wasted for us students," Ng said.

Ng had noticed advertisements on social media, but her impression was that service would be increased for everyone. It wasn't until she received a flyer in the mail a week before the changes took effect that she became aware of the buses being replaced.

"I was just really disappointed and deceived," Ng said. "They're not increasing service for us, they're making service cuts. They might be making more trips, but it's not conducive to the times we travel and what we need as students."

Milanialsosaid she was aware of the service changes beforehand, but she thoughtMetrolinxplanned to add more trains while keeping the buses. In the end she felt deceived, as messaging aboutthe changes promised,"more transit options" and improved commutes.

"What came from that was a complete service reduction," she said.

A quick look atthe Facebookannouncement posted by Metrolinxconfirmsdozens of commuters are upset with the changes.

But, of course,there are plentywho appreciate the extra train service.

No plans to bring back the buses

Metrolinx spokesperson Anne Marie Aikins said they're aware of the varied responses, but they've been working on the regional express rail plan, which includes the work on the Stouffvilleline, for the past decade. That includes conducting consultations and spreading the word to commuters.All of GO Transit's lines will undergo similar transformations.

"I appreciate that this is a big change for some customers, so it's going to take some time for them to get used to it," Aikinstold CBC Toronto.

The train trips are expected to cut journey times by 20 per centsince they aren't impacted by rush hour traffic on the Don Valley Parkway, according to Metrolinx. The new trips also serve three newstations along the Stouffville corridor Kennedy, Agincourtand Milliken that did not previously have service during midday or evenings.

"The buses aren't coming back at this point,"Aikins said.

There are more upgrades planned forthe Stouffville line, according toAikins.Metrolinxisin the process of building added infrastructure, which will allow them to make more direct trips to further stopsby2025.

For now though, that timeline isn't stoppingMilani from moving out of Markham.

"I think a lot of people moved to the area for the convenience to get downtown," she said. "That convenience doesn't exist anymore."