Chow moves to shore up trust in Toronto's aging island ferry service

Mayor Olivia Chow says Toronto's aging island ferry fleet is safe, despite a number of problems with the boats in recent months.

Chow said Friday that she has taken a more active role in managing the file and is concerned that a number of high profile safety incidents and maintenance issues "risk shaking people's faith in the ferries."

Thosecomments come days after the head of the department that oversees the fleet appeared beforea city committee, at the mayor'srequest, to publicly explain safety enhancements made to the fleet.

"I want to assure the public that the ferries are safe," Chowsaid.

"As soon as I saw the situation I said, 'Hang on, we need to have better support. We need more people. We need new ferries. I'm glad that the electric ferries have been ordered."

The city's ferry fleet serves 1.4 million passengers annually and has been under increasing scrutiny after several safety incidents. The four aging vessel's reliability has also been questioned after lengthy outages have taken some ofthe boats out of service earlier this year.

Last month, the crew of the William Inglis ferry had to perform an emergency stop after what the city describes as a "mechanical issue,"resulting in the ferry hitting the dock. No one was injured, but the ferry was taken out of service. The city said Friday the vessel remains offline as it continues to investigate the incident.

In June, two of the ferries, the Thomas Rennie and the Trillium, were out of service because they were in need of repairs, resulting in the city warning travelers to expect delays and advising them to make alternate arrangements or postpone trips to the island.

The most high profile incident occurred in August 2022, when the Sam McBride collided with the dock, injuring 20 people and sending six tohospital. A Transportation Safety Board (TSB) inquiry found that "several safety deficiencies" contributed to the incident.

The acting general manager of the city's parks, forestry and recreation department told the city's executive committee this week that staff have worked to address concerns raised after the 2022 incident and responded to the TSB's recommendations. That includes hiring 63 more staff to crew the vessels, adding more life jackets on the boatsand increasinglighting and safety signage.

"The city's priorities remainoperating a safe and reliable service, which includes meeting Transport Canada's regulatory requirements around safety," Howie Dayton told the committee.

WATCH | What the TSB found:

TSB reveals findings on Toronto Island ferry crash

2 months ago

Duration 4:36

The Transportation Safety Board of Canada has concluded its investigation into the 2022 Toronto Island ferry crash that left 20 people injured and sent six to the hospital, saying 'several safety deficiencies' contributed to the incident. CBCs Chris Glover has more.

Toronto spending $92Mon pair of replacement ferries

The city says the ferries are between 61 and 114 years old and are beyond the average industry lifespan. This summer, council approved the purchase of two new electric vessels for $92 million, but they won't be delivered until late 2026 and early 2027.

The city began preparations to buy replacement boats in 2015, and city council has changed the specifications of vessel design a number of times, leading to cost escalations.

In July, staff told councillors that when the ferry purchase first appeared in the city budget in 2020 the boats were estimated to cost taxpayers $25 million.

Veteran city councillor Paula Fletcher said she remains concerned about the frequent issues with the ferry fleet and hopes they have not eroded public trust in the service.

"We are putting very big eyes on everything to do with the ferries until we get the new ones," she said. "The ferry maintenance, the docking, who's going in the ferries That oversight has been ramped up to, I'll say, 150 per cent."

Fletcher said larger changes could be on the horizon for how the city operates and maintains the boats. In her view, that work would be a better fit for the city's fleet services within the transportation department. Currently, the ferries are run by Toronto's recreation, parks and forestry department.

"It's one thing to take a ticket. It's another thing to run a fleet on water with passengers," she said. "And I think just like the city fleet services looks after all of the garbage trucks, all of the EMS, all of the important big fleets, they should probably be looking after the ferries."

Earlier this week at the committee meeting, a union leader representing ferry crew members told city councillors he remains concerned about both staffing levels and training provided by the city. Keith Fiering, of CUPE Local 79, said the city's decision to purchase replacement ferries can't be a substitute for proper training and operation of the vessels.

"This is a problem," he said. "It's not actually the aging fleet It's the management of the fleet. You can buy yourself a brand new vessel, put some people in there. Is it safe? Are those people trained?"