TTC board 'reluctantly' hiked fare, but CEO says there are 'silver linings'

The head of the Toronto Transit Commissionsays the board "reluctantly"hiked fares by 10 cents on Monday, but the increase comes with "silver linings"in that the boardvoted to have no fare increases in 2018and did not approve harshservice cuts.

Andy Byford told Metro Morning that a decline in TTC ridershipand a growth in the number of people using Wheel-Trans and the accompanying lower revenues left the board no choice but to approve the fare hike.

"We did not want to increase fares," Byford said on Tuesday. "We had no choice but to make it up in terms of fares. It does mean, reluctantly, to close the gap, we did have to ask for an additional 10 cents."

• TTC riders say 10-cent fare hike means paying more for less

The fare increase is expected to raise$27 million, but even with that the TTC will be $61 million short in its 2017 budget. Byford said the TTC hashad to deala 2.6 per cent reduction in city subsidy, a request madeby the mayor's office. The TTC has only two sources of revenue, the subsidy and fares, he said.

"I hear my customers. I understand their frustration. For me, it wasn't something that Iwanted to address, but we had no choice but to fill that gap," he said.

Riders at a TTC board meeting Mondayvoiced their objections to the hike, saying it will hurt those living in poverty.

Byford said one silver lining isthat the TTC board passed a motion endorsing no fare increases in 2018 and the other is itdid not approve harsh measuresto keep its budget in line.

"At the end of the day, my job is to make do with what I am given," he said. "I think, actually, for what the TTCis given, 90 cents per rider, the lowest subsidy in North America, I think the TTC and its employees work miracles every day."

Byford said he hoped the 2017 budget would not meanservice cuts, would preserveimprovements made in the past five years and would minimize anyimpact on customers, but he said the impact on customers could not be avoided.

He said by the end of next year, customers will begin to seeimprovements, in the form of 800 new buses, 70 more streetcars,WiFieverywhere, the opening of Toronto-YorkSpadinasubway extension, andtherolloutof Presto at all stations.

"It's not all bad news," he said.

And he promised that the TTC will bring what he called "game-changers" over the next five to 10years in terms of how the service is delivered. He said these will usher infundamental changes in the wayin which the way the TTC is run.

"I don't want people to migrate away from the TTC. That is anathema to me. Our job is to expand transit," he said."There will be huge improvements. I think people will come back to the TTC."

The fare hikeaffects the single adult ride fare, which will increasefrom $2.90 per token to $3. Presto rides and weekly and monthly passeswill also be increasedproportionately. The only exception is cash,which jumped from $3 to $3.25 in 2016.

The fare increase is the sixth in as many years.