'Dear Government of Canada': Separated Canadian-Cuban families send plea to Ottawa

Canadians who are separated from their Cuban family membersbecause of the embassy downsizing in Havana are sending Ottawa a plea for help.

"Dear Government of Canada," thetear-filled video begins. Then nine Canadians and Cubans spouses, children, a professor and a student explainthe havoc the cutbacks have created in theirlives.

"You're separating couples. You're separating families by doing this," Canadian Jacqueline Stein, who spent nine days making the video with her Cuban husband, said in an interview withCBC News.

A month ago, Canada announced its consulate in Havanawill no longer be processing visa or permanent residency applications due to staffing cutbacks over unexplained health incidents.

Cubans now are being told to travel to other countries that have Canadian consulates to complete their applications.

Canadian and U.S. diplomats posted to Havana began complaining of unexplained dizziness, headaches and nausea in the spring of 2017. The cause of the mysterious illnesses has not been determined, but Ottawa decided Cubawas no longer a safe work environment.

The May announcement was abrupt, resulting in confusion forfamilies in the midst of applications to bring relatives for a visit or to immigrate. The people in the videoareasking Ottawa to consider alternatives to the blanket refusal to processapplications in Cuba and demanding the government finally give them answers.

"It's like they don't care," Amanda Reyes said viaSkype from Halifax as she fought back tears."It's literally heartbreaking."

Reyes and her husbandYoandri ReyesRivern who immigrated to Canada two years ago welcomed a baby boythree weeks ago.

Right before Mateo was born, they were finishing up the visitor'svisa papers for Rivern's mother,Odalys Rivern Martinez, to come to Canada so she could meet the baby. They were aboutto send them when theembassy cutbacks were announced.

The single-income family isn't making enough to afford a trip to Cuba, or payto send Martinezto Mexico to complete her application.

Thesuspensions mean Martinez won't get to meet her first grandson for almost a year, when the family canvisit Cuba.

"The government is so big on family reunification and I just feel like now when it comes to Cuba that's out the window,"Reyes said.

Similar stories, dozens of families

Each family who contributed to the video has a different story, but they're all in limbo.

Fidel Alejandro Gamboa Traba andJacqueline Steinmarried in August and immediately began the applicationfor spousalsponsorship toCanada.

In February, a portion of the application was approved.Since then, it's been "radio silence" from the government, Stein saidfrom Cuba,adding she can't stay for the duration of the processing and has to return to Canada this summer.

"It feels like a stab in the back to Cubans. It's essentially saying 'we don't want you here.'"

Beatriz Diaz, the head of the Canadian Studies department at the University of Havana, applied for a temporary visitor permit to attend an academic conference in Canada.

Then news came about the embassy. Now she'llmiss the convention.

Canadian Nicole Birch-Bayley lived with her boyfriendSadiel Gmez's parentsin Cuba to be closer to himwhile she completed her PhD research online for the University of Toronto.

Now married and living in Toronto, the couple wanted to showGmez's parents the country theycall home.

Their visitors' application for hisparentswas submitted the same daythe embassy announcement came, meaningit won't be handled in Cuba.

Birch-Bayley says the decision killed what hope they had, and it's time for the government to "live up to [their]promises" to welcome people to Canada.

No plans to reopenprocessing, government says

A spokesperson for Immigration Minister Ahmed Hussen said there are no current plans to reopen application processing in Havana.

The embassy issues don't meanimmigration or visitor applications are cancelled, but it adds an expensive and time-consuming layerof complexity

Residents incountries without a Canadian office must travel to another country to provide their biometrics or attend immigration interviews. In mostcases, itmeans travelling to Mexico where avisa is required for Cuban citizens.

Dairon Morejn Prez, a Cubanstudent at Queen's University, said it was easier for him to get a student visa two years ago. The embassy situation is a "step back" for Canada and Cuba, he says.

Many of the families are concerned the directivefrom Canadato travel for processing means poorer families won't be reunited, as the expenses are prohibitive.

Most Cubans make less than $50Cdn a month, according to their National Office of Statistics. Paying for a plane ticket, accommodations and food in anothercountry is impossible for many.

"We certainly recognize that this decision has created challenges for some people seeking travel documents to come to Canada," a statement from minister Hussen's office said.

"This decision wasn't taken lightly, but as a government, we have a responsibility to ensure that the health and safety of our employees is protected."

Solutions and answers

The families agreed it's important to keep the workers safe, but said there are other solutions the government isn't considering.

They offered several suggestions to theCanadian government. For example, theycould install a biometrics machine at another office in Cuba, or make the screening available upon landing in Canada. The tests are used to establish height, weight and other identifying characteristics.

Another option is to temporarily suspend biometric test requirements which have been in place less than a year or provisionally approve applicants to provide some certainty of acceptance before money is spent travelling to places like Mexico.

How is it possible that Canada closes the doors to this country who receives them?- Odalys Rivern Martinez, visa applicant

Despite dozens of emails, calls and queries to various levels of government, none of the people in the videohave received answers.

Martinez says she can't believethat millions of people get to travel for pleasure, but she's denied achance to meether grandson.

"How is it possible that Canada closes the doors to this country who receives them?" she said in Spanish.

Foreign Affairs Minister Chrystia Freeland says the embassy isan ongoing topic with Cuban officials, and it came up at bilateral meetings in Toronto this week.

"I really want to reiterate that the measures that have been taken in our embassy in Cuba are in no way a political decision," she said Friday, adding officials are currently looking at the "nitty gritty" details of the issue.

"I have real sympathy for the Canadians and the Cubans who are facing some real difficulties as a result of this situation."

Butthe families are looking for solutions.

"People need answers," Reyes said.