Forget the election polls. Who's winning on social media? - Action News
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PoliticsAnalysis

Forget the election polls. Who's winning on social media?

Canada's federal parties have slowed the release of new political ads over the past few weeks, but they have continued their social media activities. The question is, is social media merely an indicator of political sentiment, or can it determine it?

Ad Hawk | The leaders and their parties are following different strategies, with varying success

From left, Conservative Leader Stephen Harper, NDP Leader Tom Mulcair and Liberal Leader Justin Trudeau are all using social media in this federal election campaign. (The Canadian Press)

Ad Hawk is an occasional series evaluating the effectiveness ofpolitical advertising.


Canada's federal parties have slowed the release of new political ads over the past few weeks, but they havecontinued their social media activities, both from party accounts as well as personal leadershipaccounts.

In today's Ad Hawk, we analyze the social media presence of each of the majorparties with a focus on tone, messaging and social hits and misses. The question is, is socialmedia merely an indicator of political sentiment, or can it determine it?

By the Numbers

The Conservatives

From a numeric standpoint, Conservative Stephen Harper appears to have an overall advantage onsocial media. However, it's notable that Harper builtmuch of his following in his service as prime minister. In fact, an analysis finds his mostengaging tweets have been around events suchas the 2014 Winter Olympics, the 2014 Parliament Hill shooting andwhen he met an overall-clad Justin Bieber in 2012. In fact, not one of Mr. Harper's top 50 tweetsis a campaign tweet, according to social marketing analysts klear.com.

Since campaigning began, Harper and the Conservatives have faced some challenges on social platforms. Peruse his Twitter responses and Facebook comments and itappears some users follow Harper and the party with the objective of countering or mocking Conservative messaging. This is most apparent onTwitter, where users tend to skew younger than on Facebook.

This sponsored post from Stephen Harper sparked a litany of negative comments. (Instagram)

And the Conservatives have provided some social media #fails for fodder. From a humorous slipup on salmon to a Netflix meme, they've delivered on material.

One of these possible missteps was theConservatives' use of paid Instagram advertising. In fact, they were the first party to test out a sponsored ad: in this case, a photo of Harper holding a baby. No, that isn't a joke.

Unfortunately for the Conservative leader, his social media teamdoesn't appear to have done their channel investigation.

Instagram ads can be polarizing to begin with content aside,their existence alone is seen by some users as intrusive.Given Instagram skews young and ispopular among NDP and Green Party voters, according to Forum Research, it was likely not the right choice for aConservative newsfeed gamble. User comments ranged from general upset to expletive-filled.

There is also something about the Conservatives' approach that feels unsophisticated. From the messaging ("NOW IS NOTTHE TIME FOR TAX INCREASES. IT IS NEVER THETIME FOR TAX INCREASES") to the styling (often allcaps, with an unpolished aesthetic) to the moderation("Share if you agree"), their social tactics feel a bit out-of-touch.

All of this said, these kinds of posts do tend to generate a lot of discussion both positive and negative. Though in elections and in social media, the maxim "there's no such thing as bad press" does not necessarily apply.

Screenshot of a Conservative Party Facebook post. (Facebook)

While the Conservatives are reinforcing support within their existing community, they don't appear to be building bridges beyond it. They may be doing themselves more harm than good by motivating oppositional Canadians to action within the social realm.

The Liberals

The Liberals are running a close second to the Conservatives in overall social medianumbers and are closing the gap, much of it due to leader Justin Trudeau's personal accounts.

Here, Trudeau is presented asthe beating heart of the Liberal Party.It is notable you can "follow" Trudeau on seven major socialnetworks, but the Liberal Party itselfon only three.

A content analysis shows that Trudeau and the Liberals are bettingon likability as a key driver in hiselectability. Though Trudeau hassometimes posted about policies suchas his proposed approach toeconomic stimulus, his more frequentmessages have an emotional orvalues-based bent to them.

He useswords like "movement" and"inclusivity." He speaks to who he will"stand with" and of "building something together with Canadians." And he asks Canadians if theywill "make history" by standing with him. This is good social strategy it helps to create clearrallying point points for voters to gather around.

That said, while the progression of inspirational manifestos may be compelling to some, sometimes the messaging gets lost in the rhetoric.

For example, the Liberals recently started usingthe hashtag #GenerationTrudeau. It appears intended as a sub-campaign focused on university campuses and youth voters, though this is not entirely clear. Interestingly, this hashtag has generated a bit of a backlash, even among Liberal supporters.The use of one's ownname for self-promotion seems self-aggrandizing, especially in thecontext of laying claim to an entiregeneration.

Screenshot of Liberal Party Facebook post. (Facebook)

Beyond Facebook and Twitter, Trudeau appears to behaving small-scale success with Instagram. Althoughhis account stipulates it is not managed by Trudeau himself, the feeling it gives is more personal and intimatethan Harper's or NDP Leader Tom Mulcair's though still verypolished. The photos have a voyeuristic feel, as if theyoffer a window into Trudeau's family lifeand experiences on the campaign trail.

That is all the more apparentwhen viewed alongside those of Harper, whose photos seem stiff andstaged by comparison. In his images, Harper often appears to"receive" crowds, with constituents lined up or in an audience. Trudeau is frequently shown surrounded by them.

Perhaps most importantly, Trudeau (or his proxy) responds to people in social channels, as doesthe Liberal Party in general. A scan of two months' worth of Harper's tweets shows no replies. Youwould have to go back over 50 days to find a retweet. Mulcair is better, but not quite as responsive as Trudeau.

As well, the Liberal party is moderating its channels and doing it well. Moderators remind usersto keep discussion respectful and are quick to reply with links to policy statements or information.

What the Liberals seem to understand more than other parties is that social media can create discussion. It is not a one-way message blast, but rather anopportunity for conversations with supporters as well as a way to connect them with eachother.

The NDP

If Harper is the heavy hand of social media and Trudeau is trying to be the warm heart, Mulcairand the NDP seem to be something else altogether. Sometimes functional, sometimesimpassioned, sometimes factual, sometimes inspirational, the NDP is not exactly middle of theroad, but perhaps a bit of everything.

The NDP content has more polish than theConservatives', but seems less likecorporate storytelling than the Liberals. The party is as comfortable posting whatappears to be a smartphone photo of Mulcair playing street hockey with childrenas it is harshly-worded (yet art-directed)anti-Harper snapshots.

NDP Leader Tom Mulcair plays street hockey in Facebook post timed to his announcement of a fund to support kids in sports. (Facebook)

The NDP don't shy awayfrom takedowns, such as the anti-Trudeaubudget "flip-flop" video for #NDPTruthTeam,but also proactively champion issues suchas that of missing and murdered indigenouswomen.

This approach makes Mulcair and theNDP a bit tougher to pin down. They'rehard-hitting, but warm. Progressive in values, butoccasionally conservative in tone. Ultimately, theydon't appear to be trying to own a specific,branded space on social media, which makes it harder for detractors to critique them other than to respond "[insert party or leader name] is better than the NDP."

At the same time, it may make them less socially engaging and therefore less socially contagiousthan their competitors, a fact that may be reflected in their numbers. Although the NDP leads in the polls and their social numbers are growing, they still trail, withFacebook and Twitter numbers around a third of those of their competitors.

A post from the NDP Facebook page. (Facebook)

This leanness is likely due in part to Mulcair not getting as much attention until later in the election game,but is also likely not helped by the lack of a clear digital persona. Notably, Tom Mulcair's primary hashtag is #ReadyForChange while JustinTrudeau's is #RealChange, a closeness in positioning that helps neither party or personality.

The NDP (and Liberals as well) also focus on bilingualism; posts are almost always bilingual ordouble posted (one in English is followed by French, or vice versa).

Regarding his Instagram, Mulcair seems less staged than Harper, though perhaps is a bitless channel-savvy than Trudeau. He is more frequently shown insmaller groups, or one-on-one, perhaps reaching out to hold a constituent's hand (or accept a can of Orange Crush). It fits perfectly with the NDP's "party of the people" messaging and feels honestwithin the context of his account.

Though it's doing some things right, the NDP hasn't yet found its voice. A reviewof its properties makes clear what they are against, but not who they are. We may knowtheir policies, but not their personality.

There is an adage in advertising: consumersbuy emotionally, and then justify their decisions rationally. Before they buy the NDP, at least on social media, they may need more of that emotion and more consistently.


Kerry McKibbin is a Toronto advertising professional who specializes in multi-channelcommunications strategy including digital and social media strategy. Kerry has worked on someof Canada's biggest brands and campaigns and was previously Director of Marketing forTEDxToronto.