Minister admits it's taking Ottawa 'a long time' to set up suicide hotline

The federal minister responsible for mental health policy acknowledges it's taking her government "a long time" to set up a new national3-digit suicide prevention hotline.

Carolyn Bennett, the minister for mental health and addictions,refused to say Monday whether the project might take months or even years longer.

She did say the project could be made available to urban Canadians first because of technological hurdles in rural areas.

Her commentscame500 days after members of Parliament unanimously agreed the government should act immediately to set up the 3-digit service.

"Five hundreddays is a long time," said Bennett, "but even getting 911 into rural Canada, this was very difficult. Canada is a very diverse country in terms of its communication technology and infrastructure."

Todd Doherty, the Conservative MP who put the motion to set up the hotline to the House of Commons, calledthe delay "an insult" to those struggling with mental health.

"Five hundreddays of delay is unreasonable, unnecessary and unacceptable," he said in a media statement Monday.

The government, Doherty and mental health professionals all agree that a 3-digit suicide prevention hotline could help those in crisisaccess existing mental health services.

The Canadian Radio-television and Telecommunications Commission (CRTC) launched consultations on the project in June of last year. The period to offer comments was extended until mid-March of this year after some in the deaf and hard-of-hearing community asked to make submissionsin sign language.

Ottawa waiting on CRTC, says Bennett

In a statement to CBC News, the CRTC said it's now analyzing the submissions and that it does not provide timelines for its decisions.

"I think we'll wait for the CRTC assessment of this in terms of what is possible and effective," Bennett told a news conference Monday at the Centre for Addiction and Mental Health (CAMH) in Toronto. Thereshe announced that CAMH and 13 distress centres across the country are gettingmore than $3.7 million in new funding part of a $50 million envelope announced in the 2020 Fall Economic Statement.

Bennett said the project's timeline depends in part on what theCRTC concludes.

"They may well tell us that we'll be able to do urban earlier, which is what happened with 911, but we'll wait and see what their assessment is," she said.

Bennett suggested othercountries are also struggling to get suicide hotlines up and running in a timely fashion.

The United States is setting up a 3-digit "National Suicide Prevention Lifeline" that is supposed to be operational in June. Butconcerns have emerged about that timeline. ANew York Times report suggestedthe hotline might not have enough staff to meet the demand, which could lead to millions of distraught Americans hanging up without getting any help.

While various reports suggest an increase in the number of calls to distress centres in Canada during the pandemic, other data suggestthe suicide rate has declined.

One report concluded that Canada's suicide death rate has decreased from 10.82 deaths per 100,000 people in the period right before the pandemic to 7.34 per 100,000 from March 2020 to February 2021.

Another analysis suggested there was no meaningful change in the frequencyofsuicidalthoughts among Canadian adults between 2019 and 2020.

Bennett, Doherty and others say they still believe the 3-digit hotline is needed.

"We too see it as a really important, essential service," said Bennett.

Where to get help

Canada Suicide Prevention Service: 1-833-456-4566 (Phone) | 45645 (Text, 4 p.m. to midnight ET only) crisisservicescanada.ca

In Quebec (French): Association qubcoise de prvention du suicide: 1-866-APPELLE (1-866-277-3553)

Kids Help Phone: 1-800-668-6868 (Phone), Live Chat counselling at www.kidshelpphone.ca

Canadian Association for Suicide Prevention: Find a 24-hour crisis centre